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Flightright GmbH

Flightright

Flightright helps passengers enforce their claims under the Air Passenger Rights Regulation (EC) No 261/2004 in the event of a delay, flight cancellation or denied boarding.

Lobbying Activity

Meeting with Simone Ritzek-Seidl (Cabinet of Commissioner Apostolos Tzitzikostas)

26 Jan 2026 · Exchange on passenger rights

Meeting with Jens Gieseke (Member of the European Parliament, Rapporteur)

9 Jul 2025 · Fluggastrechteverordnung

Meeting with Alexandra Mehnert (Member of the European Parliament)

8 Jul 2025 · Air Passenger Rights

Response to Revision of the specifications for EU-wide Multimodal Travel Information Services (Delegated Regulation 2017/1926)

21 Jun 2023

First of all, we would like to express our gratitude for the opportunity to comment on this initiative. For more than 10 years, Flightright has been helping air passengers to enforce their rights. As the market leader in our segment, we are committed to giving people access to justice by making sure that existing claims are successfully enforced. We endorse the initiatives aim to simplify traveling for consumers, especially with regard to combining different modes of transport. Furthermore, we support the efforts to make traveling more sustainable. We believe that a harmonized transeuropean compensation regime is key to the Green-Travel-initiative, as this is a simple and highly effective way of motivating travelers to plan their trip in a sustainable and eco-friendly manner and to accept alternative means of transport as an equivalent substitute to feeder flights. While air travelers are already protected in case of flight delays, there is so far no protection for rail travelers who miss their connecting flight due to disruptions in rail services, even if they booked their flight and rail journey together (e.g. Rail & Fly) which makes feeder trains less attractive in comparison. To close this protection gap, we suggest that feeder or last mile journeys by rail are also included into the scope of the EU Passenger Rights Regulation. Currently, the combination of different modes of transport is not covered by this regulation, so that a delayed train resulting in a missed connecting flight does not lead to a consumer's right to compensation for the missed flight. This makes it more attractive for passengers to book feeder flights even for short distances when from an ecological standpoint it should be the other way around. Furthermore, we believe that air carriers, in the event of a flight cancellation or delay, should be obliged not only to offer the affected passengers alternative flight connections, but also to suggest other means of transportation. Oftentimes, for example, passengers might be able to reach their final destination by train faster and/or in a more convenient manner than if they wait for the next available flight connection. This would not only serve consumer protection, but also do justice to environmentally friendly travel. We will be happy to answer any further questions with our many years of experience and expertise.
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