(2/2)
Voluntary actions of companies, for example as included in self-regulatory frameworks, have proved to be successful in the past, even if they require patience and strong dedication. Such actions should be encouraged in the long run, and industry (sector) wide commitments fostered.
We agree that it is important that public authorities as well as hotlines and other trusted flaggers are easily able to contact responsible staff at internet platforms in order make them aware of illegal contents, thus enabling them to perform all the actions which they are obliged to under the E-Commerce-Directive. Platforms should also be encouraged to improve how especially police can contact them or court orders can be delivered.
We are, however, afraid that the concept of specific time frames for the removal of content will almost certainly be detrimental for certain fundamental rights of EU citizens (and indeed companies which have taken their place of business in one of the Member States). The obligations under the E-Commerce-Directive are already strict yet proportionate, allowing platform providers to carefully assess content if its legality is unclear while demanding the swiftest reaction in urgent (and clear) cases.