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TLSgroup

TLScontact

TLSContact is a French multinational company 100% owned by the Teleperformance Group.

Lobbying Activity

Response to EU visa policy strategy

18 Sept 2025

TLScontact, an external service provider supporting visa procedures for most of EU member states, welcomes the Commissions initiative to set a clear, modern and evidence-based Visa Policy Strategy. We support a framework that facilitates legitimate travel, safeguards Schengen integrity and improves user experience through practical, non-legislative measures. Priorities recommended: 1) consolidate end-to-end digitalisation so that applications, appointments, payments, status updates and notifications are fully online, with EU-level usability and accessibility baselines; 2) reduce waiting times via demand forecasting, coordinated appointment management and surge capacity, especially in peak seasons and high-growth locations; 3) adopt common service and security standards for outsourced front-ends (data protection, identity proofing, document authenticity), ensuring consistent safeguards while preserving Member States decision-making; 4) enhance interoperability and data quality within the new EU IT architecture, promoting once-only and re-use for repeat travellers; 5) pilot and scale improvements through robust data-protection practices, transparent KPIs, and structured stakeholder feedback. TLScontact can actively and meaningfully contribute to these priorities, being ready to co-design and test pilots, sharing data-driven insights on capacity planning, supporting implementation at scale, establishing infrastructure, processing know-how across multiple jurisdictions to deliver a predictable, user-centric visa journey that strengthens competitiveness and security. TLScontact invites the Commission and Member States to give due consideration to EU-based providersgoverned by EU law and, where relevant, stricter national requirementswhen processing sensitive visa data. Prioritising European operators (including EU data hosting/residency, auditable controls and supervision by EU data-protection authorities) can enhance trust, legal certainty and accountability, while reducing cross-border data-transfer risks for applicants and authorities alike.
Read full response

Meeting with Matjaž Nemec (Member of the European Parliament, Rapporteur)

28 Sept 2022 · Digitalisatino of visa procedures Regulation

Meeting with Raül Hernández Sagrera (Cabinet of Commissioner Ylva Johansson)

2 Apr 2020 · Exchanges of views