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Face-value European Alliance for Ticketing

FEAT

We are a European alliance formed to promote face-value ticket resale and encourage marketplaces to operate with greater transparency, ultimately transforming the resale space into a better place for consumers.

Lobbying Activity

Response to Digital Fairness Act

24 Oct 2025

Please find attached FEAT's response to the Digital Fairness Act call for evidence.
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Response to Consumer Agenda 2025-2030 and Action Plan on Consumers in the Single Market

29 Aug 2025

Please find attached the Face-value European Alliance for Ticketings response to the 'Consumer Agenda 2025-2030 and action plan on consumers in the Single Market' call for evidence.
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Meeting with Diana Riba I Giner (Member of the European Parliament)

13 May 2025 · Ticket resale and live events

Meeting with Nikola Minchev (Member of the European Parliament)

13 May 2025 · Introductory meeting with representatives of FEAT

Meeting with Brando Benifei (Member of the European Parliament) and viagogo GmbH

13 May 2025 · Meeting to discuss the practice of the dynamic pricing

Meeting with Pierfrancesco Maran (Member of the European Parliament)

13 May 2025 · Dynamic Pricing and Ticketing

Meeting with Hannes Heide (Member of the European Parliament)

15 Jan 2025 · Exchange of views on cultural policy

Meeting with Pierfrancesco Maran (Member of the European Parliament)

29 Nov 2024 · Dynamic Pricing and Secondary Ticketing

Meeting with Hannes Heide (Member of the European Parliament)

16 Oct 2024 · Exchange of views on ticketing

Response to Fitness Check of EU consumer law on digital fairness

14 Jun 2022

The Face-value European Alliance for Ticketing (FEAT), a pan-European organisation campaigning against unfair ticket resale online, welcomes the European Commission’s evaluation of EU consumer law with regard to digital fairness. FEAT believes there are still significant gaps in the legislation and subsequent enforcement which leave the market, and indeed consumers, vulnerable to exploitation on uncapped secondary ticketing sites. These platforms are dominated by professional resellers who purchase tickets from primary ticket agents in order to sell them for extortionate prices on resale sites. This drains money from consumers and the cultural industries. Current legislation is rarely enforced and tickets are often listed without important information. A lack of transparency prevails, with people rarely knowing tickets’ resale terms and conditions, or even knowing that they are buying from an unauthorised platform to begin with. As such, FEAT would like to make the following recommendations: 1) Scalpers must be banned from reselling tickets at above face-value where this practice has been restricted by the terms and conditions of the ticket 2) Uncapped ticket resale sites must make clear their status as an uncapped resale platform in search engine listings 3) Scalpers and uncapped ticket resale sites must provide transparent information about the nature of the tickets on sale, such as the area to which the ticket gains access and whether uncapped resale could invalidate the ticket 4) Greater enforcement is necessary to maintain a high standard of consumer protection and ensure the rules are being followed Please find attached a document detailing FEAT’s recommendations in full.
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Response to Digital Services Act: deepening the Internal Market and clarifying responsibilities for digital services

26 Mar 2021

The Face-value European Alliance for Ticketing welcomes the European Commission’s thorough and considered draft Digital Services Act (DSA), in particular, its focus on ensuring that consumers are better protected online and robust systems are in place to effectively supervise online platforms. Nevertheless, there are some areas that must be further scrutinized to ensure that the new rules are not open to exploitation and consumers are fully protected, which is a particular concern in the case of secondary ticketing. We are grateful for the opportunity to provide our insights on this issue and look forward to working together to curb harmful resale practices and protect European consumers and cultural and sports events. Please find FEAT's position paper attached.
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Response to A New Consumer Agenda

11 Aug 2020

The Face value European Alliance for Ticketing (FEAT) would like to thank the European Commission for the opportunity to provide feedback on its roadmap on a new 'consumer agenda.’ As the coronavirus pandemic has amplified the lack of legal certainty and protection for consumers buying resale tickets online, and underlined how vulnerable consumers are to exploitation, we believe that now is the time to lay down a legal framework that champions the rights of ticket buyers. Further outlined in our attached paper, we would like to take the opportunity to highlight the following key issues, which are crucial for safeguarding consumers online and protecting the cultural and sports industries. - Establishing a clear legal framework that clarifies the definition of an event ticket, and introduces a standard set of principles for ticket terms and conditions. - Increasing ticket resale transparency, to ensure consumers can easily access all information relevant to their purchase. - Instituting effective, coordinated methods of oversight and enforcement via a European watchdog, which can provide online marketplaces with a public performance rating. - Introducing a maximum price cap so that event tickets are not resold above face value and consumers are protected from extortionate pricing. Please find our full submission as an attached PDF. If you’d like to discuss this in further detail, please get in touch with FEAT’s Campaign Lead, Katie O’Leary at katie@feat-alliance.org.
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