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Consumer Agenda 2025-2030 and Action Plan on Consumers in the Single Market

Consumers

The EU is preparing a new consumer policy strategy setting out the main priorities and a list of actions for the period 2025-2030. The strategy will aim to ensure that consumers can fully benefit from the Single Market, strengthen enforcement of consumer protection legislation, protect vulnerable consumers and promote a fair green and digital economy. Actions foreseen include digital fairness and consumer law enforcement as well as an Action Plan on consumers in the Single Market.

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Public consultation

ID: 14514

Lobbying Activity

100 responses

Environmental groups demand EU crackdown on overconsumption and online platforms

European Environmental Bureau, 28 Aug 2025

The EEB wants the EU to reduce online shopping volumes, assign responsibility to platforms, close legal loopholes, adopt ambitious green claims verification, support enforcement of information rules, promote the EU Ecolabel, develop a Digital Fairness Act, ban early obsolescence, and implement the Ecodesign regulation across more product groups.
This would reduce environmental damage from excessive consumption and unsafe products.
Online marketplaces and fast-fashion retailers lose freedom to sell unlimited low-value products.

BEUC Urges EU to Prioritize Consumers Over Business Simplification

Bureau Européen des Unions de Consommateurs, 29 Aug 2025

BEUC requests a Digital Fairness Act to regulate harmful practices like dark patterns. Simplification efforts must not weaken existing rights or lower current protection levels. They also call for stronger enforcement through improved coordination between national authorities.
These measures would increase consumer trust and help people benefit from competitive markets.
Global tech platforms and retailers would face stricter liability and higher financial penalties.

AmCham EU urges simplification over new consumer regulations

American Chamber of Commerce to the European Union, 29 Aug 2025

AmCham EU urges the Commission to simplify existing rules rather than adding new layers of regulation. They support digital product labelling and more consistent enforcement across the Single Market.
These changes would reduce administrative burdens and help American businesses remain competitive.
Online influencers and intermediaries would face increased responsibility for verifying product sellers.

German industry BDI demands pause on new consumer regulations

Bundesverband der Deutschen Industrie e.V., 29 Aug 2025

BDI calls for a stop to new consumer regulations, focusing instead on enforcing current rules. They argue for stability and the use of voluntary business commitments rather than mandatory legislation.
This would lower compliance costs by ending the constant cycle of legislative changes.
Vulnerable groups lose out on enhanced legal protections designed for digital environments.

DIGITALEUROPE Urges Enforcement Instead of New Consumer Laws

DIGITALEUROPE, 12 Aug 2025

The group urges prioritizing the enforcement of current laws over creating new regulations. They recommend simplifying consumer information and digitizing product documentation by default. The association wants new transparency rules for third-party funding in legal cases.
This strategy avoids new regulatory layers and reduces compliance costs for digital businesses.
Consumers find it harder to win legal disputes without a reversed burden of proof.

Apple urges EU to prioritize privacy in consumer policy

Apple Inc., 31 Aug 2025

Apple requests maximum harmonization of consumer laws, regulatory consistency across authorities, and digital-first consumer information. They argue that service providers, not marketplaces, should bear primary responsibility for compliance and age verification.
This would reduce compliance costs and allow them to avoid marketplace-level age verification requirements.
Children may face reduced protections if age verification responsibility shifts away from marketplaces to individual service providers.

SMEunited urges simplified rules for the EU Consumer Agenda

SMEunited aisbl, 11 Aug 2025

The group requests streamlining consumer laws to reduce administrative burdens on small businesses. They advocate for maintaining voluntary dispute resolution systems and simplifying complex product withdrawal requirements.
This approach would lower compliance costs and prevent disproportionate penalties for minor technical mistakes.
Consumers may see a reduction in the mandatory information they receive during purchases.

Telefónica urges EU to scrap sector-specific consumer regulations

Telefonica, S.A., 11 Jul 2025

Telefónica proposes a principles-based approach where general consumer laws replace detailed sector-specific micro-regulation. They want to remove inefficient rules and differentiate between individual consumers and business customers.
Reducing micro-regulation would lower compliance costs and allow for greater service differentiation.
Online platforms could face stricter regulations targeting addictive designs like infinite scrolling.

Swedish Enterprise urges enforcement focus for new Consumer Agenda

Confederation of Swedish Enterprise, 29 Aug 2025

The Confederation advocates for enforcing existing rules and simplifying consumer law rather than introducing new regulations. They suggest removing unnecessary requirements to reduce administrative burdens and creating a task force to coordinate enforcement.
Removing overlapping requirements would reduce administrative burdens and compliance costs for businesses.
Consumer groups may face delays in receiving new protections due to the focus on enforcement.

DIHK urges realistic consumer protection and fair competition

Deutsche Industrie- und Handelskammer, 29 Aug 2025

The DIHK requests consumer policy remain based on the 'responsible citizen' model. They urge the Commission to simplify rules and avoid new information duties. Finally, they demand stricter enforcement against third-country competitors to prevent market distortions.
Lowering administrative burdens would reduce compliance costs and help businesses remain competitive.
Vulnerable groups and environmental advocates would face less specialized protection and transparency.

Connect Europe and GSMA urge simpler consumer protection rules

Connect Europe, 18 Jul 2025

The industry proposes replacing sector-specific telecom rules with a streamlined horizontal framework. This approach aims to reduce regulatory overlaps that create confusion for consumers. New rules should also target addictive digital designs and harmful marketing practices.
A simplified framework would lower administrative burdens and boost market competitiveness.
Large digital platforms would lose the ability to use addictive design features.

Ibec urges EU to favor rule enforcement over new legislation

Ibec, 29 Aug 2025

Ibec wants the EU to focus on enforcing current rules rather than adding new ones. They call for regulatory simplification and the regulation of third-party litigation funding.
Reducing legislative complexity will lower compliance costs and administrative burdens for businesses.
Non-EU retailers and litigation firms would face stricter regulatory and financial oversight.

Finnish Energy Urges Enforcement Over New Consumer Regulations

Finnish Energy - Energiateollisuus ry, 29 Aug 2025

Focus on enforcing existing rules rather than creating new regulatory measures. Simplify regulations by setting qualitative objectives and reducing mandatory billing details.
This would reduce administrative burdens and grant more operational flexibility.
Consumers may lose protections if regulators ignore smaller technical violations.

Finance Watch demands stronger financial protection for vulnerable consumers

Finance Watch, 22 Jul 2025

Finance Watch urges revising the Payment Accounts Directive to include AI classifications. They also demand a harmonized AI liability regime and updated mortgage rules.
The proposals would help achieve their mission of making finance serve society's interests.
Banks and insurers would face stricter limits on using AI for vetting and pricing.

Motion Picture Association urges EU to protect film financing

Motion Picture Association EMEA, 29 Aug 2025

The MPA requests a principle-based approach avoiding prescriptive rules and protecting territorial copyright licensing. They also advocate for mandatory business verification protocols to protect consumers from pirated content.
Maintaining territorial exclusivity allows studios to protect their traditional film financing and distribution models.
Consumers lose the ability to access digital content across borders because of geo-blocking.

DOT Europe calls for enforcement focus over new consumer rules

DOT Europe, 28 Aug 2025

The organization requests that the Consumer Agenda prioritize enforcement and simplification over new regulations. They argue any new rules must be carefully assessed to avoid legal complexity and regulatory burden, and advocate for proportionate interventions that promote innovation alongside consumer protection.
This would reduce their compliance costs and maintain a stable business environment.

GSMA urges EU to simplify telecom consumer rules

GSMA Europe, 18 Jul 2025

The organization requests replacing complex sector-specific rules with a simplified horizontal consumer protection framework. They argue that micro-regulating every step of the customer journey discourages investment and innovation. Additionally, they propose banning addictive design features to protect consumers and network resources.
A unified framework would lower compliance costs and reduce unnecessary data traffic strain.
Big foreign platforms lose the ability to use addictive design features like infinite scrolling.

European Brands Association Urges Focus on Enforcing Existing Rules

AIM - European Brands Association, 29 Aug 2025

AIM requests that the EU prioritise enforcing existing legislation over creating new regulations. They call for harmonised rules to stop unauthorised sales and tougher action against unfair retail practices. Additionally, they seek clarity on green labelling and stricter accountability for online marketplaces.
This would reduce operational costs and protect premium distribution networks from competition.
Retail alliances and third-party sellers would face tighter restrictions and legal challenges.

eBay urges EU to differentiate rules for second-hand goods

eBay EU liaison office, 28 Aug 2025

eBay advocates for distinct regulatory requirements tailored specifically to second-hand products. They want the EU to leverage existing digital laws before creating new rules.
Differentiated rules would reduce the administrative burden of selling second-hand products.
Consumers may face higher risks if safety and manufacturer information is omitted.

European Cancer Organisation Urges Health Warnings and Survivor Rights

European Cancer Organisation, 29 Aug 2025

They demand mandatory health warnings on alcohol and traffic-light food labels. The group also seeks tobacco flavor bans and legal financial rights for survivors.
This would help the group reach goals for cancer prevention and survivorship.
Tobacco, alcohol, and tanning companies would face strict bans and lower sales.

ECOS urges tougher online marketplace accountability and repair rights

Environmental Coalition on Standards, 26 Aug 2025

ECOS recommends making online marketplaces accountable for the non-compliant products they sell. They also call for a real right to repair for consumers.
This would ensure the environmental standards ECOS promotes are strictly followed and enforced.
Online marketplaces would face new legal responsibilities and costs for hosting non-compliant products.

Video Games Europe urges EU to prioritize self-regulation and competitiveness

Video Games Europe, 29 Aug 2025

Video Games Europe urges a framework that recognises self and co-regulation. They argue in-game currencies benefit consumers by avoiding many small transactions.
Harmonized rules would reduce compliance costs and regulatory barriers for European digital companies.
Consumers risk losing access to innovative services if prescriptive rules hinder the digital experience.

Fair Trade Advocacy Office Urges Ethical Consumer Protections

Stichting Fair Trade Advocacy Office, 29 Aug 2025

The organization requests that the EU integrate social justice into sustainability definitions and mandate textile labels showing working conditions. They also seek a digital passport giving consumers full supply chain traceability.
Official data collection and fiscal reforms would make Fair Trade operators more competitive.
Misleading traders and exporters of hazardous goods face stricter regulation and market bans.

Ecommerce Europe urges enforcement focus over new consumer laws

Ecommerce Europe, 28 Aug 2025

The association opposes a new Digital Fairness Act, arguing the current regime is fit for purpose. They request measures to remove redtape for cross-border business operations and prioritize EU level guidance.
This would lower compliance costs and allow retailers to maintain flexible business models.
Non-European retailers face tougher scrutiny and potential sanctions for unfair commercial practices.

Finnish SME group calls for streamlined EU consumer rules

Suomen Yrittäjät ry, 26 Aug 2025

The organization requests a simplified consumer protection framework to reduce administrative burdens on smaller businesses. They call for streamlined information requirements and maintaining voluntary participation in dispute resolution. Additionally, they urge stronger enforcement against unfair competition from non-EU platforms.
Reducing regulatory fragmentation and administrative hurdles would lower compliance costs for small businesses.
Non-EU digital platforms would face stricter enforcement and accountability for the products they market.

European savings banks urge simpler rules and less red tape

European Savings and Retail Banking Group, 25 Aug 2025

The group urges the simplification of existing laws and the elimination of information overload for bank customers. They argue for consistent enforcement of current rules rather than adding new layers of legislation.
Reducing regulatory complexity would significantly lower compliance burdens and operational costs for retail banks.
Vulnerable consumers may face higher risks if detailed disclosure requirements are significantly diminished.

SME Confederation Urges Simpler Rules and Faster Customs Reform

Confédération des Petites et Moyennes Entreprises, 25 Aug 2025

CPME requests a systematic reduction of administrative burdens and an SME test for regulations. They urge faster customs reform to stop unfair competition from non-compliant foreign products.
This would lower operational costs and help small businesses expand into other European markets.
Non-EU platforms would lose the cost advantages provided by current regulatory loopholes.

ZVEI urges enforcement focus over new consumer regulations

ZVEI e.V. - Verband der Elektro- und Digitalindustrie, 5 Aug 2025

ZVEI urges the Commission to prioritize the enforcement of current laws over creating new regulations. They propose making digital consumer information the default standard and warn against legislative duplication in the digital sector.
This would protect companies from redundant regulations and reduce their administrative costs.
Consumers without internet access might find it harder to obtain product information.

App Association urges EU to prioritize enforcement over new consumer rules

ACT | The App Association, 29 Aug 2025

The organization requests simpler compliance requirements and practical tools like standardized templates. They argue for better enforcement of current laws instead of introducing new legislative obligations. They recommend reviewing recent regulations for unintended negative impacts on consumer privacy and security.
Reduced administrative complexity would lower costs and help small developers scale across the Single Market.
New regulation advocates lose if the EU prioritizes enforcement over drafting additional consumer protection rules.

FIGIEFA urges EU to mandate repairability for motor vehicles

FIGIEFA - Fédération Internationale des Grossistes, Importateurs & Exportateurs en Fournitures Automobiles / International Federation of Automotive Distributors, 28 Aug 2025

The group suggests revising the Right to Repair Directive to include horizontal repair requirements. They recommend introducing repairability by design requirements for vehicles under the Type-Approval framework. Finally, the Commission should investigate how new production methods like giga-casting impact repairability.
Mandated repairability ensures continued market demand for independent automotive parts and services.
Car manufacturers using integrated production methods would face increased design and assembly costs.

CCIA Europe urges better enforcement over new consumer laws

Computer and Communications Industry Association, 29 Aug 2025

Prioritize enforcement of existing digital laws instead of creating new legislative layers. Strengthen regulatory coordination to avoid a confusing patchwork of national rules. Modernize consumer information requirements by making digital formats the standard for product disclosures.
This approach would lower administrative burdens and provide much-needed legal certainty for businesses.
Small businesses and startups risk being overwhelmed by conflicting obligations and regulatory overlap.

SROC Urges EU to Protect Territorial Sports Media Rights

Sports Rights Owners' Coalition, 29 Aug 2025

SROC demands the EU maintain territorial exclusivity for sports media licensing. They also seek legislation against live piracy and influencer marketing of illegal streams.
Maintaining territorial licensing protects revenues used to fund grassroots and community sports development.
Consumers across Europe would face higher prices set by the most valuable markets.

Allied For Startups urges simplification instead of new consumer laws

Allied For Startups asbl, 29 Aug 2025

The organization urges policymakers to focus on simplifying and harmonising existing consumer laws. They oppose the proposed Digital Fairness Act, arguing it creates unnecessary complexity and duplicates current protections.
Startups would avoid higher compliance costs and maintain effective digital marketing tools.
Regulatory burdens could reduce market competition, leading to fewer choices for consumers.

foodwatch urges mandatory Nutri-Score and junk food advertising bans

foodwatch, 29 Jul 2025

The organization calls for a total ban on junk food marketing targeting children. They also demand a mandatory, EU-wide Nutri-Score and clearer labeling of food additives.
These measures would empower consumers with transparent information to choose healthier products.
Large food corporations would lose the ability to use misleading health claims.

Gide urges strict EU regulation of litigation funding

Gide, 29 Aug 2025

Gide calls for urgent regulation of third-party litigation funding beyond current directives. They propose transparency, lawyer independence, and strict caps on fund profits.
Stricter rules would minimize legal risks for the firm's corporate client base.
Litigation funders face lower returns and significant restrictions on their business models.

EASA urges EU to prioritize self-regulation over new laws

European Advertising Standards Alliance, 29 Aug 2025

EASA argues that existing laws like the Unfair Commercial Practices Directive are sufficient for digital markets. They recommend recognizing self-regulation and training programs instead of creating new bans.
Preserving the status quo prevents new administrative burdens and protects the industry's competitiveness.
Vulnerable groups may lose stronger legal protections if situational vulnerability is excluded from laws.

ANEC Demands Inclusive Standards for EU Consumer Agenda

The European Consumer Voice in Standardisation, 26 Aug 2025

ANEC calls for an inclusive standardisation system guaranteeing strong and sustained consumer participation. They urge the creation of a European legal framework for the safety of services. Additionally, consumer protection must be embedded by design into digital products and services.
Increased funding and political recognition would amplify ANEC's influence in standardisation processes.
Producers of unsafe imports and companies using deceptive digital designs face tougher oversight.

Austrian Labour Chamber Calls for Stronger Consumer Protections Across Energy, Finance, and Digital Markets

Bundesarbeitskammer Österreich, 26 Aug 2025

The organisation requests comprehensive consumer protections across energy, financial services, and digital markets. They demand stronger enforcement of existing rights, mandatory disclosure requirements, and special protections for vulnerable groups. They emphasise maintaining current protection levels while addressing emerging issues like energy poverty, cyber fraud, and dark patterns.
This would protect their 4 million worker and consumer members from rising costs, predatory practices, and digital exploitation.
Banks and digital platforms lose ability to exploit complex processes, hidden fees, and manipulative design practices.

COFACE Families Europe urges tougher EU rules on finance and AI

Confederation of Family Organisations in the European Union, 29 Aug 2025

The organization calls for harmonized EU credit assessments and a total ban on energy disconnections. They also advocate for an AI liability regime and stricter rules against exploitative digital marketing targeting children.
Vulnerable households would gain financial security through lower risks of debt and disconnection.
Lenders and technology firms would lose the ability to avoid legal responsibility.

Danish Consumer Council Urges Stronger Digital Protections for Consumers

Forbrugerrådet Tænk (the Danish Consumer Council), 29 Aug 2025

The council proposes a Digital Fairness Act to regulate addictive designs and influencer marketing. They demand online marketplaces be held legally responsible for the safety of products they host. They also suggest funding consumer groups using fines from companies that violate EU laws.
Enhanced competition and strict regulation would provide members with cheaper products and more choice.
Rogue traders and non-EU marketplaces would lose profits derived from bypassing safety regulations.

European Heart Network demands protection from harmful health product marketing

European Heart Network, 10 Jul 2025

The organization calls for policy makers to protect consumers from marketing tactics for unhealthy food, alcohol, and tobacco. They advocate for an integrated food systems approach and stricter oversight of digital health tools and AI algorithms.
Stronger regulations would help the group lower premature deaths from heart disease.
Marketing operators and food companies would face accountability for promoting unhealthy products.

Consultation response

Swappie, 25 Aug 2025

Swappie welcomes the opportunity to contribute to the shaping of the EU Consumer Agenda 2030. As a European leader in smartphone refurbishment, we are committed to driving sustainable, affordable, and safe consumer choices. We encourage the Commission to consider the following priorities as it…

Creativity Works! opposes extending geo-blocking rules to creative sectors

Creativity Works!, 31 Aug 2025

The organization requests a proportionate approach and preservation of contractual freedom. They believe territorial exclusivity is critical for financing, producing, and distributing creative works.
Preserving territorial exclusivity allows them to secure investments and maintain profitable distribution models.
Citizens would face higher prices and reduced choice as distribution becomes concentrated among fewer players.

United Internet urges EU to simplify consumer protection rules

United Internet AG, 29 Aug 2025

The organization advocates for simplifying existing laws rather than creating new regulations. They propose a central EU strategy to ensure consistent enforcement and reduce legal fragmentation. Additionally, digital formats should become the default for providing mandatory consumer information.
Streamlining regulations would significantly reduce operational costs and clarify business compliance requirements.
Non-EU companies may face market access restrictions for failing to follow European standards.

TÜV Association urges crackdown on dangerous third-country online imports

TÜV-Verband e. V., 7 Aug 2025

The association calls for removing the 150 EUR customs exemption and holding online platforms liable for unsafe products. They also propose an independent certification system to verify trustworthy manufacturers.
Expanded certification requirements would drive demand for the association's independent testing and verification services.
Non-EU retailers and online marketplaces would face increased costs and stricter legal liability.

Consultation response

Seldia - The European Direct Selling Association, 29 Aug 2025

Seldia welcomes the opportunity to provide input to the Call for evidence on Consumer Agenda 2025-2030 and action plan on consumers in the Single Market. At Seldia, we are committed to supporting the EUs consumer policy objectives. However, we firmly believe that the key to improving consumer…

Classifieds Marketplaces Europe Urges Implementation Focus and VAT Cuts

Classifieds Marketplaces Europe, 29 Aug 2025

The EU should focus on enforcing existing laws like the DSA and AI Act before introducing new regulations. They propose targeted incentives such as VAT reductions on second-hand goods and delivery to promote reuse. Businesses also need timely guidance and legal certainty to reduce administrative burdens.
Reduced taxes and regulatory stability would likely increase platform transactions and lower business compliance costs.
National tax authorities would lose revenue, and consumer advocates may see progress on new protections stalled.

Czech Chamber Demands Level Playing Field for Retailers

Hospodářská komora České republiky, 6 Aug 2025

The organization demands a level playing field by making non-EU sellers and marketplaces legally responsible for product safety. They call for a ban on territorial supply restrictions that keep consumer prices artificially high. Finally, they advocate for obligation tables to simplify EU legislation and prevent regulatory overreach.
Czech retailers would benefit from lower sourcing costs and fairer competition against global platforms.
Large international manufacturers would no longer be able to set different prices across national markets.

European radio industry demands digital prominence and advertising protections

Association of European Radios, 29 Aug 2025

The AER requests lighter obligations for radio broadcasters while imposing strong rules on digital gatekeepers. They call for avoiding excessive advertising restrictions and ensuring radio's findability on connected devices.
This approach would protect their advertising-based revenue model and ensure market visibility.
Big tech gatekeepers would lose the ability to prioritize their own services over radio.

Live performance sector urges better ticket transparency and piracy rules

Performing Arts Employers Associations League Europe, 29 Aug 2025

The sector wants better enforcement of existing rules before adding new regulatory layers. They call for harmonized rules to ensure ticket transparency and combat unfair resale practices. They also demand immediate real-time removal of illegal live event streams to fight piracy.
Stronger rules would protect their revenues from ticket scalpers and illegal streaming sites.
Illegal resellers and pirate sites lose their ability to profit from misleading offers.

Consultation response

MARKENVERBAND, 7 Aug 2025

Sehr geehrte Damen und Herren, anbei die Stellungnahme des Markenverbandes e.V. zur Konsultation. mit besten Grüßen

Consultation response

The Premier League, 31 Aug 2025

The Premier League welcomes the European Commissions Consumer Agenda 20252030 and its focus on addressing consumer concerns in a rapidly evolving digital and cultural landscape. As the most watched football league globally and the most-watched non domestic league across EU Member States, the…

Consultation response

Epic Games, Inc., 31 Aug 2025

Epic Games' response to the Consumer Agenda 2025-2030 and action plan on consumers in the Single Market.

Consultation response

EUROCONSUMERS AISBL, 30 Aug 2025

Euroconsumers and its member organisations in Spain (OCU), Italy (Altroconsumo), Belgium (Test Achats/Test Aankoop) and Portugal (Deco Proteste) - who are also part of the European umbrella BEUC - welcome the opportunity to contribute to the European Commissions call for evidence on the upcoming…

Consultation response

AEMA GROUPE, 29 Aug 2025

In a world increasingly marked by unprecedented crises, transformations and uncertainties, it is essential to protect European citizens from new and emerging vulnerabilities. This response sets out Aéma Groupe's views on some of the key transitions impacting consumers, proposing courses of action…

Consultation response

European Gaming and Betting Association, 4 Aug 2025

The European Gaming and Betting Association (EGBA) represents Europe's leading online gambling operators, who are licensed and regulated in over 20 European countries. EGBA works closely with national and EU authorities, as well as other stakeholders, to promote a well-regulated online gambling…

Consultation response

European Casino Association, 18 Jul 2025

The European Casino Association welcomes the opportunity to provide feedback on the Consumer Agenda 2025-2030. The strategy is set to contain a plethora of measures to be taken in 2025-2030 for the protection of EU consumers, including the Digital Fairness Act. Therefore, our extensive industry…

Consultation response

Face-value European Alliance for Ticketing, 29 Aug 2025

Please find attached the Face-value European Alliance for Ticketings response to the 'Consumer Agenda 2025-2030 and action plan on consumers in the Single Market' call for evidence.

Consultation response

Eurofinas, 31 Aug 2025

Please find the feedback of Eurofinas, the EU federation representing specialised consumer credit providers.

Consultation response

European Cultural and Creative Industries Alliance, 27 Aug 2025

Please find attached ECCIA's detailed feedback on the Consumer Agenda 2025-2030.

Consultation response

Audiovisual Anti-Piracy Alliance, 31 Aug 2025

The Audiovisual Anti-Piracy Alliance (AAPA), representing Europes lead broadcasters, rights holders and technology providers in their joint efforts to combat audiovisual piracy, welcomes the opportunity to provide its input to the European Commissions Call for Evidence on the Consumer Agenda…

Consultation response

Audience Measurement Coalition, 30 Aug 2025

The Audience Measurement Coalition's contribution attached calls for the Commission to focus on the importance of transparency, namely availability of impartial audience data on digital actors. That should be the foundational pilar of future consumer protection enforcement.

Social enterprise network urges inclusion in EU consumer strategy

European Network of Social Integration Enterprises, 1 Aug 2025

The network calls for social integration enterprises to be recognized as key stakeholders in consumer policy. They request support to scale their impact and investment in capacity-building initiatives.
This would allow these social organizations to secure more funding and policy influence.

Consultation response

Sveriges Konsumenter, The Swedish Consumers' Association, 28 Aug 2025

The Swedish Consumers' Association respond to the public consultation with attached position paper.

Consultation response

Danish Press Publications Collective Management Organisation, 5 Aug 2025

Big tech should have a licence to do business in the EU Reactive regulation and reactive enforcement cannot fix the market failures caused by big tech's dominance. Alphabet, Meta, TikTok, OpenAI, Amazon etc. are involved in hundreds of lawsuits and regulatory investigations worldwide. Competition…

Consultation response

Koninklijke Nederlandse Toeristenbond ANWB, 31 Jul 2025

Dear Madam, Sir, Attached you will find our priorities from the perspective of interests of consumers and their contemporary challenges. Hope to contribute with this document. Thanks for the opportunity to participate. Kind regards, Mike Pinckaers/ANWB

Consultation response

Chamber of Progress, 29 Aug 2025

On behalf of Chamber of Progress a tech industry association supporting public policies to build a more inclusive society in which all people benefit from technological advancements please find our submission attached.

Consultation response

De Beers plc, 29 Aug 2025

Natural diamonds (i.e. mined and alluvial) and synthetic diamonds (i.e. man-made or lab grown) are fundamentally different products, with distinct origins, characteristics and market values. However, some existing marketing practices do not make clear the distinction between synthetic diamonds and…

Consultation response

FEDERATION DES ENTREPRISES DE LA BEAUTE, 1 Aug 2025

La FEBEA rassemble et représente plus de 300 entreprises fabricantes, dont plus de 80% de PME, vendant en France et à linternational des produits cosmétiques au sens du règlement CE n°1223/2009 (parfums, maquillage, produits pour la coiffure, produits de soins et produits dhygiène et de toilette),…

Consultation response

The Restart Project, 30 Aug 2025

See Right to Repair Europe's document attached.

Consultation response

Bundesverband E-Commerce und Versandhandel Deutschland e.V., 29 Aug 2025

Für den Online- und Distanzhandel ist das Vertrauen der Kunden von jeher von großer Bedeutung. Damit Kunden beim nächsten Mal nicht zur Konkurrenz wechseln, haben die Unternehmen grundsätzlich ein großes Interesse daran, die Einkaufserfahrung für den Kunden positiv zu gestalten. Dabei ist ein…

Consultation response

Danske Iværksættere, 29 Aug 2025

On behalf of the organisation "Danish Entrepreneurs" I hereby submit our response to the EU Consumer Agenda 20252030 Transparency Register number: 924107323782-57 In our consultation response, we highlight that Europe already has strong consumer protection rules (GDPR, CRD, UCPD, etc.). The real…

Consultation response

Herstellerverband Haus & Garten e.V., 25 Aug 2025

Herzlichen Dank für die Möglichkeit der Stellungnahme. Der Herstellerverband Haus & Garten e.V. begrüßt die mit der Verbraucheragenda 20252030 verfolgten Ziele der digitalen Fairness, der Durchsetzung von Verbraucherrechten in digitalen Märkten sowie dem Schutz vulnerabler Gruppen. Unsere…

Consultation response

Intergraf European Federation for Print and Digital Communication, 25 Aug 2025

Intergraf welcomes the opportunity to contribute to the Consumer Agenda 2025-2030 and wishes to highlight our concerns regarding the current shift in EU policy towards a digital-only approach for consumer information. In several legislative initiatives and policy proposals, we observe a tendency to…

Consultation response

COSMED, 7 Aug 2025

COSMED is the French cosmetic association for SMEs, with over 1000 members, in France and Europe. Please find our Position Paper attached.

Spanish digital group Adigital urges EU to simplify consumer rules

Asociación Española de Economia Digital, 29 Jul 2025

Adigital requests a simpler regulatory approach to reduce red tape for smaller businesses. They advocate for flexible rules that adapt to new digital models and ensure all market players follow the same standards.
Simplifying regulations would lower operational costs and help Spanish tech firms expand across European borders.
Large global platforms may face increased compliance burdens to match the standards of smaller competitors.

Consultation response

International Mint Industry Association, 31 Aug 2025

"In order to both strengthen consumer resilience and guarantee consumers universal right to public money and with it, the right to freely choose how to pay the regulatory proposal on Legal Tender for Euro Cash needs to be strengthened. It must proactively regulate and guarantee easy, free and…

U.Di.Con. urges mandatory EU-wide digital justice for consumers

U.Di.Con. APS Unione per la Difesa dei Consumatori, 29 Aug 2025

U.Di.Con. proposes a mandatory, fully digital European justice system for small claims to protect consumers from non-EU operators. They also call for harmonized laws and increased financial support to empower consumer associations.
Standardized rules and funding would enable the group to grow and influence policy.
Unreliable non-EU traders would face stricter enforcement through mandatory digital dispute resolutions.

Consultation response

The European Institute for Animal Law Policy, 29 Aug 2025

The European Institute for Animal Law & Policy welcomes the Consumer Agenda 2025 2030 as a strategic opportunity to bring economic objectives (consumer protection and fair competition) into alignment with non-economic objectives (animal welfare, public health, and environmental protection) on the…

Consultation response

Industrieverband Schneid- und Haushaltwaren, 28 Aug 2025

Der Industrieverband Schneid- und Haushaltwaren vertritt - als allgemeine und einzige Interessenvertretung der deutschen Schneid- und Haushaltswarenindustrie - nahezu alle Unternehmen der Branche (die für zehntausende Arbeitsplätze und Umsätze in Milliardenhöhe stehen) und versteht sich als…

Consultation response

Centro Español de Derechos Reprográficos EGDPI, 12 Aug 2025

Los comentarios de CEDRO se encuentran en documento adjunto.

Consultation response

The Together Against Counterfeiting, 11 Aug 2025

The Together Against Counterfeiting Alliance (TAC) welcomes the opportunity to contribute to the new Consumer Agenda for 2025 to 2030. Particularly, we welcome the Commissions recognition of the evolving risks consumers face in todays market. Protecting consumers requires not only strong…

Consultation response

Association of Medical Device Reprocessors, 30 Jul 2025

AMDR's two page statement on the urgent need to remove a needless restriction in the EU Medical Device Regulation is in the attached PDF. Thank you for this opportunity.

Consultation response

Asociación Nacional de Establecimientos Financieros de Crédito (ASNEF), 23 Jul 2025

We hereby enclose ASNEF comments on the Consumer Agenda for 2025-2030 and the consumer action plan. ASNEF is duly registered in the EU transparency register with number 11218815591-29.

Consultation response

National Federation of Associations of Consumer Protection in Hungary, 31 Aug 2025

The European Unions new 20252030 Consumer Protection Strategy could be a milestone in strengthening the rights of citizens within the Union, promoting sustainable growth, and ensuring the fair functioning of the Single Market. In my view, the objectives outlined in the document reflect the…

Consultation response

Circularise, 31 Aug 2025

Circularise is a technology company advancing the circular economy by enabling traceability and secure data exchange across global supply chains. Our Digital Product Passports (DPPs) support businesses and consumers alike in accessing trustworthy information on products carbon footprint, material…

Consultation response

DigitalTrade4.EU, 29 Aug 2025

The document titled Strengthening Consumer Protection and Market Fairness through the European Trade Indexes Registry (EUTIR) provides strategic input to the European Commission in support of the upcoming Consumer Agenda 20252030. It introduces the proposed European Trade Indexes Registry (EUTIR)…

Consultation response

Live Content Coalition, 29 Aug 2025

On behalf of the Live Content Coalition for the Call for Evidence for Consumer Agenda 2025-2030 and action plan on consumers in the Single Market We represent the Live Content Coalition; a group of stakeholders committed to protecting the value and integrity of live content across Europe. Our…

Consultation response

, 29 Aug 2025

Ekhoscenes is the leading French employers' union at national level, for the private live show industry (music, variety shows, theaters, cabarets). Since 1984, Ekhoscènes' mission has been to represent, promote, and defend the interests of its members. Ekhoscènes brings together live show…

Consultation response

SVERIGES ANNONSÖRER, 29 Aug 2025

Please find Sveriges Annonsörers feedback on the Consumer Agenda 2025-2030 in the attached file.

Consultation response

Association of Genuine Alaska Pollock Producers, 28 Aug 2025

The Association of Genuine Alaska Pollock Producers (GAPP) welcomes the opportunity to respond to the European Commissions call for evidence regarding the Consumer Agenda 2025-2030. GAPP members are committed to sustainable production methods and responsible management of its flagship species,…

Consultation response

Unity Software, 28 Aug 2025

Unity Software (Unity) welcomes the opportunity to comment on the upcoming Consumer Agenda 2025-2030 and the action plan on consumers in the Single Market. Our position on this upcoming Communication is set out in the attached position paper.

Consultation response

Ius Omnibus, 27 Aug 2025

Please find attached the comments to the public consultation on the consumer agenda submitted on behalf of the consumer association, Ius Omnibus. The comments focus in particular on aspects relating to digitalization and innovation, which we consider especially sensitive from a consumer protection…

Consultation response

Association for Consumer Rights Malta, 8 Aug 2025

The Association for Consumer Rights is the only consumer association in Malta. It is set up as an NGO and is run by an executive committee of volunteers. It was set up in 2011 and it is committed to safeguard the interests of consumers in Malta. Amongst many aims, it acts a pressure group to see…

Consultation response

Vakcentrum beroepsorganisatie van zelfstandige detaillisten, 7 Aug 2025

Vakcentrum is the Dutch trade association representing independent retail entrepreneurs in the food and non-food fast-moving consumer goods (FMCG) sector. Our members are local SMEs, many of whom operate under franchise formulas. These entrepreneurs play a vital economic and social role in towns,…

Consultation response

, 7 Aug 2025

Representing the entire value chain of paper in Belgium (forest owners, pulp, paper, and cardboard producers and processors, printers, as well as newspaper, magazine, and direct mail publishers), Papier.be welcomes the Commissions approach to simplify EU legislation with the objective of reducing…

Consultation response

Union Luxembourgeoise des Consommateurs, 5 Aug 2025

Please see our key concerns and requests in attachment

DECO Urges Stronger Digital Protections in EU Consumer Agenda

Associação Portuguesa para a Defesa do Consumidor, 1 Aug 2025

DECO calls for a Digital Fairness Act to ban manipulative dark patterns and algorithmic manipulation. They request a broader definition of consumer vulnerability and public funding for collective legal actions.
This would provide consumer associations with essential public funding for legal representation.
Digital platforms lose the ability to use addictive designs and manipulative marketing.

Consultation response

Bundesverband Druck und Medien e. V., 29 Jul 2025

The BVDM strongly supports the EU Consumer Agendas goal of fair and non-discriminatory access to goods and services. To achieve this, consumers must retain the freedom to choose between printed and digital formats for essential product and service information. Printed materials remain vital…

Asociatia Principia Urges EU to Strengthen Consumer Warranty Protections

Asociatia Principia, 1 Jun 2025

The association requests extending mandatory warranties to five years for durable goods. They argue for reversing the burden of proof and ensuring better manufacturer traceability.
This would reduce financial burdens on consumers by forcing manufacturers to cover premature product failures.
Dishonest retailers and manufacturers lose by being held accountable for selling low-quality or counterfeit goods.