OpenLobby.EU
Explore

Twilio Inc.

Twilio is a leading global cloud software and communications business to business service provider.

Lobbying Activity

Meeting with Eero Heinäluoma (Member of the European Parliament)

14 Jan 2026 · Digital Networks Act

Twilio Urges EU to Harmonise Digital and Telecom Rules

9 Jan 2026
Topic — The Commission is reviewing its monitoring programme for 2030 digital infrastructure and business targets.
Message — Twilio recommends harmonising national numbering rules and simplifying regulations to support digital growth. They propose shifting policy focus from infrastructure supply toward the actual adoption of digital tools. The company suggests setting specific adoption targets for cloud, data, and AI technologies.12
Why — Uniform EU-wide regulations would reduce Twilio’s operational overhead and lower its expansion costs.3
Impact — National regulators lose autonomy as Twilio pushes for centralized European Commission guidance on digital roadmaps.4
Read full response

Twilio urges EU to harmonize cloud communication and B2B rules

11 Jul 2025
Topic — The Digital Networks Act seeks to modernize EU connectivity and digital infrastructure.
Message — Twilio requests a harmonized framework for number subassignment and the adoption of a "country of origin" principle. They also urge the Commission to avoid mandatory network fees and simplify reporting obligations.123
Why — Removing fragmented national rules would lower compliance costs and help them scale across Europe.4
Impact — European businesses and consumers would face higher prices if network usage fees are introduced.5
Read full response

Meeting with Elisabeth Grossmann (Member of the European Parliament)

16 May 2025 · informal exchange

Meeting with Brando Benifei (Member of the European Parliament)

3 Mar 2025 · Meeting on the EU Digital and AI policies

Twilio urges EU to harmonize telecom rules for cloud services

31 Jan 2025
Topic — The European Commission is seeking feedback on the Single Market Strategy 2025.
Message — Twilio proposes a “country of origin” principle for regulatory obligations like KYC rules. They also request harmonized number ranges to support EU-wide cloud-based communication services.12
Why — A unified regulatory environment would lower organizational costs and enable cross-border scaling.3
Impact — Traditional telecom operators may lose business as companies shift toward cloud-based alternatives.4
Read full response

Twilio urges EU to harmonize cloud-based communications rules

28 Jun 2024
Topic — The consultation examines future digital infrastructure needs and connectivity networks across Europe.
Message — Twilio recommends applying a 'country of origin' principle to simplify business communication service authorizations. They also call for a unified national number range specifically for cloud-based providers.12
Why — This would reduce administrative costs by preventing different countries from imposing extra rules.3
Impact — Larger national operators lose the competitive advantage they hold under fragmented domestic laws.4
Read full response

Meeting with Werner Stengg (Cabinet of Vice-President Věra Jourová) and Hanbury Strategy and Communications Limited

20 Nov 2023 · Artificial Intelligence act, telecom

Response to Evaluation of the European Union Agency for Cybersecurity (ENISA) and the European Cybersecurity Certification Framework

15 Sept 2023

Twilio welcomes the opportunity to provide input on the functioning of the EU cybersecurity certification framework. Twilio is a global cloud software and communications B2B service provider. Twilio provides businesses, governments, and nonprofits with turnkey communication solutions, such as voice, text messaging, email, chat, and video. Additionally, Twilio Engage allows organisations to use their own data and flexible communication channels to create meaningful direct and personalised interactions with their customers. Across its products, Twilio works to ensure its services are secure and trustworthy. Twilio has over 300,000 customers worldwide, over 50,000 customers in Europe, and has backed its commitment to the European market by building a strong EU presence, with offices in Dublin and Tallinn. Trust is core to the companys business; Twilios customers trust the company with their most sensitive information, and Twilio works diligently to maintain that trust. Certification programs are one tool that can be useful in signalling to consumers which companies and services may be trustworthy. Twilio believes the proposed EU cybersecurity certification could benefit consumers and businesses. However, the EUs cybersecurity certification system must be workable to reap these benefits, meaning it must be flexible enough to account for the diverse array of cloud service providers, maintain customers choice, be aligned with international standards and best practices to the greatest extent possible, be able to keep pace with evolving security best practices, and provide a single European benchmark. Twilio therefore wishes to highlight three key messages, as described in the attached submission.
Read full response

Meeting with Werner Stengg (Cabinet of Executive Vice-President Margrethe Vestager)

5 May 2023 · Data Act, Artificial Intelligence Act

Meeting with Axel Voss (Member of the European Parliament, Shadow rapporteur)

3 May 2023 · AI Act

Meeting with Dragoş Tudorache (Member of the European Parliament, Rapporteur)

3 May 2023 · Artificial Intelligence

Response to Cyber Resilience Act

20 Jan 2023

As a Business-to-Business (B2B) provider of cloud communication services, Twilio welcomes the laudable intent of the Cyber Resilience Act (CRA). Protecting critical telecommunications and information infrastructure is a key priority to Twilio. However, we believe the CRA in its current form risks duplicating existing laws, and mandating overly prescriptive requirements that do not adequately incorporate established standards (such as ISO 27001, ISO 27017). These drawbacks could well diminish, rather than improve, cybersecurity outcomes. To help ensure the CRA encourages robust cybersecurity and is workable in practice, Twilio recommends three specific changes. The CRA should: 1) exempt cloud services, including Software-as-a-Services (SaaS) and Platform-as-a-Service (PaaS) cloud offerings; 2) harmonize definitions and reporting obligations with existing law; and 3) allow for sufficient time for Standards Bureaus to list existing applicable standards and to perform a gap analysis in order to identify the need for new standards. This will allow the most efficient alignment of technical conformity requirements with internationally recognized standards. Please see our attached response for detailed recommendations. About Twilio Twilio is a leading global cloud software and communications business to business service provider. Organizations of all types and sizes use Twilio solutions to engage with their customers and build direct, personalized relationships and communicate with them in a flexible way. For example, organizations use Twilio solutions to allow their customers to receive alerts about public emergencies, to video chat with their doctors, communicate with their bank, authenticate an account, among other activities. Twilio provides services to more than 280,000 customers globally and powers over 1 trillion interactions between them and their end-users every year. Customers range from small- and medium-sized enterprises to the world's largest corporations, and represent a broad range of industries, including financial services, health care, manufacturing, retail, and logistics. Twilios non-profit arm, Twilio.org, supports charitable organizations to deliver their communications needs, such as the Norwegian Refugee Council, a global NGO supporting refugees worldwide. Founded in San Francisco in 2008, Twilio has 17 offices - 6 in Europe - and the infrastructure to support communications worldwide. Security is a top priority for Twilio. For example, Twilio ensures that direct access to its infrastructure, networks, and data is minimized to the greatest extent possible. Additionally, Twilio has obtained ISO/IEC 27001:2013 certification, demonstrating our commitment to information security, data protection, and continuous improvement.
Read full response

Meeting with Axel Voss (Member of the European Parliament, Shadow rapporteur) and Onfido

7 Sept 2022 · AI Act

Meeting with Alin Mituța (Member of the European Parliament, Shadow rapporteur) and Microsoft Corporation and

7 Sept 2022 · Data Act

Meeting with Alin Mituța (Member of the European Parliament, Shadow rapporteur) and Association des Constructeurs Européens d'Automobiles and Stichting Open Future

12 Jul 2022 · Data Act

Meeting with Ibán García Del Blanco (Member of the European Parliament, Shadow rapporteur for opinion) and Amazon Europe Core SARL and

29 Jun 2022 · Joint exchange of views on the Data Act

Meeting with Alin Mituța (Member of the European Parliament, Shadow rapporteur)

20 Jun 2022 · European Digital Identity proposal (eID)

Response to European Digital Identity (EUid)

2 Sept 2021

Twilio -- both a user of public-sector identification schemes and a provider of authentication tools -- has followed the European Commission’s work on a European Digital Identity scheme with great interest. Twilio previously responded to the Commission’s initial consultation on this matter. Twilio welcomes the increased cross-border use of electronic identification schemes by the public sector, and the requirement for mutual recognition. At the same time, Twilio is concerned about the scope for interoperability of such schemes with existing commercially available authentication tools, which may be easier to use and just as secure. Mandatory requirements for the private sector to use must also be considered carefully. Twilio believes that such mandatory requirements should be confined to the public sector. Ongoing and close interaction with stakeholders is also necessary. While existing standardization bodies are important, the Commission should find a mechanism to allow access for all stakeholders that can offer expertise in developing technical solutions.
Read full response

Response to Requirements for Artificial Intelligence

6 Aug 2021

Twilio welcomes the opportunity to engage further with the European Commission on its proposal regarding appropriate rules for the use of Artificial Intelligence (AI). Twilio has already submitted a response to the European Commission’s White Paper on Artificial Intelligence – A European Approach and to the Inception Impact Assessment on developing requirements for Artificial Intelligence. Twilio appreciates the risk-based approach the Commission is taking to address AI, and the Commission’s efforts to ensure that the huge potential that this technology has is fulfilled. Although still in its early stages, AI is already enabling businesses to deliver high quality engagement with an ever larger number of customers. Today, AI supports businesses in interacting with customers, routing calls and sending emails among many other possible use cases which continue to emerge. However, Twilio is aware that the benefits of this developing technology come with certain risks that need to be managed. Twilio acknowledges the Commission’s efforts in developing a balanced proposal. Further engagement with industry stakeholders as part of developing its legislative approach and ensuring that any legislation is as ‘future-proof’ as possible is important. While Twilio supports the Commission’s overall approach, a number of aspects of the proposal should be reviewed in order to ensure its overall objectives can be achieved. In particular, Twilio believes modifications in the following areas would ensure that the legislation is more proportionate and effective: - Clarifying the responsibilities of general purpose software providers - Defining AI systems appropriately to ensure legal certainty and targeted regulation - Narrowing the list of AI systems determined to be high-risk - Turning assessment procedures into guidelines based on standards, not static check-the-box exercises More details on these points are outlined in the attached document, in order of their appearance in the proposal.
Read full response

Response to Requirements for Artificial Intelligence

10 Sept 2020

Twilio thanks the European Commission for the opportunity to respond to the Inception Impact Assessment on developing requirements for Artificial Intelligence. Twilio has already submitted a response to the European Commission’s White Paper on Artificial Intelligence – A European Approach where the company highlighted its support for this important discussion and Twilio’s willingness to contribute constructively. Twilio wishes to see the development of a trusted ecosystem for AI development and deployment in Europe so that the company’s customers can easily and confidently adopt AI-enabled tools that transform how they connect with end-user consumers. With a well calibrated policy framework, particularly regarding the delicate issues of a risk-management and liability regime for AI deployments, Twilio believes that AI can be a key driver of business innovation and economic growth in Europe for years to come. Twilio looks forward to further discussion with the European institutions and to contributing to an AI policy framework that delivers real benefits for all Europeans. Please find enclosed Twilio's response to the impact inception assessment.
Read full response

Meeting with Werner Stengg (Cabinet of Executive Vice-President Margrethe Vestager)

19 May 2020 · To be introduced to the company

Meeting with Vivian Loonela (Cabinet of Vice-President Andrus Ansip)

6 Nov 2018 · Eu cybersecurity and particularly Cybersecurity Act

Meeting with Wojtek Talko (Cabinet of Commissioner Věra Jourová)

25 Sept 2018 · Privacy shield

Meeting with Laure Chapuis-Kombos (Cabinet of Vice-President Andrus Ansip)

7 Jun 2018 · EU digital policy, e-privacy Regulation