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Zoom Video Communications, Inc.

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals.

Lobbying Activity

Meeting with Manuel Mateo Goyet (Acting Head of Unit Communications Networks, Content and Technology)

20 Nov 2025 · Exchange of views on the upcoming Cloud and AI Development Act

Meeting with Werner Stengg (Cabinet of Executive Vice-President Henna Virkkunen)

20 Nov 2025 · AI

Meeting with Egelyn Braun (Cabinet of Commissioner Michael McGrath)

18 Nov 2025 · Exchange of views on digital policy and consumer protection

Meeting with Michele Piergiovanni (Cabinet of President Ursula von der Leyen)

18 Nov 2025 · Meeting with Zoom representatives

Meeting with Manuel Mateo Goyet (Acting Head of Unit Communications Networks, Content and Technology) and Microsoft Corporation and

26 Jun 2025 · Business Software Alliance and its members consultation on the EU’s upcoming Cloud and AI Development Act.

Meeting with Francesco Torselli (Member of the European Parliament, Shadow rapporteur)

14 May 2025 · Incontro conoscitivo

Meeting with Reinier Van Lanschot (Member of the European Parliament)

20 Mar 2025 · Introduction meeting with Zoom

Meeting with Stéphanie Yon-Courtin (Member of the European Parliament)

17 Mar 2025 · Competition/IA

Meeting with Svenja Hahn (Member of the European Parliament) and Microsoft Corporation and

14 Feb 2025 · Exchange on upcoming digital EU legislation

Meeting with Dóra Dávid (Member of the European Parliament)

6 Feb 2025 · Legislative priorities for the 10th Legislature, AI

Meeting with Marcel Kolaja (Member of the European Parliament, Shadow rapporteur)

30 May 2024 · discussion about the DMA compliance

Meeting with Lucrezia Busa (Cabinet of Commissioner Didier Reynders)

29 Nov 2023 · AI Act, data protection

Meeting with Ana Carla Pereira (Cabinet of Commissioner Nicolas Schmit)

27 Apr 2023 · hybrid work

Response to Child sexual abuse online: detection, removal and reporting

12 Sept 2022

Zoom welcomes the European Commission’s proposal for a Regulation laying down rules to prevent and combat child sexual abuse (CSA) online. Zoom is a portal to domestic and cross-border communication. Today, half a million businesses globally choose Zoom for their critical communications, along with hundreds of thousands of schools and educational facilities. We are primarily a business-to-business company and our users look for a safe, secure, and reliable means of communication for professional or other purposes with people of their choosing. Zoom’s core video conference service is characterised in part by: (1) the absence of public user-generated content. Zoom’s core product does not have feeds or posts and does not use algorithms to show users content; (2) the absence of directories, followers, and global search functions. Zoom users cannot search for, friend or follow each other on the service and; (3) the absence of most persistent content. Just like in-person conversations, users’ communications on Zoom live only in the moment, unless they choose to store them in their account or their devices. Any measures should follow a risk-based approach, remain technology-neutral and respect the privacy of European citizens. Against this background, we would like to share our key observations: - Firstly, the EU should adopt a risk-based approach in which the scope only applies to interpersonal communication services if such services are provided to a natural person acting outside of their trade, business, craft or profession (i.e. consumer services). Interpersonal communication services designed for professional, and professional accounts which are not solely designed for professional use but used in a professional context should be excluded from the scope. Our European business customers heavily rely on secured communication channels and insist upon them. They consider secure communications channels to be vital to protect their assets from theft, expropriation, cyber attacks and more. - Secondly, safeguards for issuing detection orders should be strengthened to ensure that the proposed measures remain grounded in proportionality and objectivity. In particular, the notion of ‘significant risk’ and ‘appreciable extent’ should be revised and complemented with substantive norms in order to reduce the risk of legal uncertainty and potential abuse. Recital 21 considers the main element to define the abuse of a service to an ‘appreciable extent’ as instances where the abuse is ‘beyond isolated and relatively rare’. The current wording does not take into consideration the nature or scale of abuse nor the type of service. Another example is that qualifying as an interpersonal communication service constitute an element to define a significant risk with regards to the solicitation of children. This is unreasonably broad given that a detection order for the solicitation of children can only apply to such services. - Thirdly, we believe that an effective and technology-neutral framework to tackle CSAM online requires a multitude of approaches that are compatible with private and secured communications. Rather than focusing on curative measures, such as detecting and reporting CSA online, the EU's framework to tackle CSA online should also include alternative methods that are compatible with the security and privacy needs of European businesses and citizens, such as the use of metadata. - Finally, the proposal should include a more general derogation from the ePrivacy Directive so that interpersonal communication services may choose to carry out voluntary detection measures. Depriving interpersonal communication services from a legal basis would make it more difficult for responsible actors to effectively tackle CSA and risk giving competent authorities wrong incentives to issue a detection order to interpersonal communication services so that they can continue to carry out detection measures.
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Meeting with Werner Stengg (Cabinet of Executive Vice-President Margrethe Vestager)

1 Jul 2022 · EU Digital Policy.

Meeting with Monika Maglione (Cabinet of Commissioner Ylva Johansson)

1 Jul 2022 · EU Efforts to prevent and tackle child sexual abuse

Meeting with Chris Uregian (Cabinet of Vice-President Margaritis Schinas), Despina Spanou (Cabinet of Vice-President Margaritis Schinas)

30 Jun 2022 · update on Zoom's new initiatives

Meeting with Werner Stengg (Cabinet of Executive Vice-President Margrethe Vestager)

22 Nov 2021 · Data, third-party advertising