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Template on product safety recall notices

Consumers

Under the newly adopted Regulation (EU) 2023/988 on general product safety (GPSR), when information on a product safety recall is provided to consumers in a written form, it must take the form a recall notice. The Commission is required to set out the template for a recall notice. This implementing act provides for such a template, listing all the elements that must be contained in a recall notice.

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Public consultation

ID: 13989

Lobbying Activity

7 responses

BEUC urges clear and visible product safety recall notices

Bureau Européen des Unions de Consommateurs, 19 Feb 2024

BEUC urges the inclusion of clear product pictures and identification numbers. They recommend avoiding language that could negatively influence consumer risk perception. Marketplaces need specific guidance to ensure recall notices are not hidden.
Standardized templates will help consumers identify dangerous products and follow instructions.
Marketplaces may face stricter rules on the visibility of safety warnings.

Amazon seeks flexibility in product recall notice format

Amazon Europe Core SARL, 19 Feb 2024

Amazon requests flexibility in how online stores notify customers about recalls, arguing each platform should choose the most effective channels and formats. They want confirmation that meeting information requirements matters more than using a specific template.
This would let them use their existing notification systems without mandatory template compliance.
Consumers may receive inconsistent recall information across different marketplaces and stores.

Allegro Urges Standardized Templates to Improve Online Product Recalls

Allegro sp. z o.o., 19 Feb 2024

Allegro seeks a standardized approach for product descriptions using separate data cells. They recommend using drop-down menus for recall reasons and mandatory barcodes for identification. They also want clarification on whether instructions from authorities and companies overlap.
Standardized data helps Allegro automate the identification and removal of dangerous goods.
Small businesses may struggle with the cost of producing standardized product imagery.

Daimler Truck urges flexibility for vehicle safety recall notices

Daimler Truck AG, 19 Feb 2024

The manufacturer requests flexibility for products where only specific uses are dangerous. They also propose making social sharing and voucher information optional for identifiable owners.
This would reduce compliance burdens by allowing manufacturers to use their own designs.
Consumers might receive less urgent safety warnings or miss out on potential financial benefits.

ZVEI demands recall template strictly follow EU safety law

ZVEI e.V. - Verband der Elektro- und Digitalindustrie, 19 Feb 2024

The organization requests that the template strictly aligns with the underlying regulation without adding extra requirements. They propose making instructions for stopping product use conditional and ensuring that incentives for consumers remain optional. They also suggest using more neutral language when asking users to share recall information.
This provides helpful design support for small businesses while preventing unauthorized compliance costs.
Consumers may find recall notices less personal and engaging without direct sharing prompts.

ANEC urges wider publication of safety recall notices

The European Consumer Voice in Standardisation, 19 Feb 2024

ANEC recommends publishing notices in print media and physical stores to ensure accessibility. They also suggest including medical advice warnings and maintaining searchable public databases.
Consumers gain better protection through more accessible safety information and specific medical guidance.
Manufacturers lose profit margins due to increased costs for physical and print media distribution.

Classifieds Marketplaces Europe Urges Flexibility for Recall Notices

Classifieds Marketplaces Europe, 19 Feb 2024

The organization suggests allowing wording for recall sharing to be free to populate. They argue economic operators should determine if such encouragement is appropriate in each case.
This would allow platforms to avoid mandatory pre-filled text and use their own branding.
Consumers may lose visibility of safety alerts if platforms omit the sharing encouragement.