OpenLobby.EU
Explore

Wolt

Wolt is a Helsinki-based technology company connecting people who order food, groceries and retail items with sellers and couriers in their communities.

Lobbying Activity

Meeting with Mary Veronica Tovsak Pleterski (Director Internal Market, Industry, Entrepreneurship and SMEs)

20 Nov 2025 · Challenges faced by Wolt in the Single Market

Meeting with Henna Virkkunen (Executive Vice-President) and

20 Nov 2025 · Scaling up in Europe

Meeting with Egelyn Braun (Cabinet of Commissioner Michael McGrath)

19 Nov 2025 · Exchange of views on the forthcoming Digital Fairness Act

Meeting with Werner Stengg (Cabinet of Executive Vice-President Henna Virkkunen)

19 Nov 2025 · Digital Policy

Wolt Urges EU to Exclude Local Platforms From Delivery Act

13 Nov 2025
Topic — A proposal to replace the Postal Services Directive with a new Delivery Act.
Message — Wolt requests that the EU Delivery Act maintains a targeted scope and avoids duplication with existing rules. They argue local commerce models should not face identical requirements to traditional postal services.12
Why — This would protect Wolt from the administrative burden and costs of postal-style regulation.3
Impact — Consumers might suffer from slower response times if platforms adopt rigid postal complaint mechanisms.4
Read full response

Meeting with Adam Romanowski (Cabinet of Commissioner Maroš Šefčovič), Chiara Galiffa (Cabinet of Commissioner Maroš Šefčovič) and

6 Nov 2025 · EU–US Trade Relations and Competitiveness.

Meeting with Andreas Schwab (Member of the European Parliament) and Booking.com B.V. and

5 Nov 2025 · Digital omnibus

Wolt Urges EU to Simplify Digital Rules for Innovation

14 Oct 2025
Topic — The Commission is seeking feedback on simplifying digital regulations to help businesses.
Message — Wolt requests streamlined cybersecurity reporting through automated systems and harmonised data schemas. They want updated ePrivacy rules allowing low-risk analytics without requiring intrusive cookie banners. The company seeks proportionate AI Act enforcement with a twelve-month transition period.123
Why — Standardised digital rules would reduce administrative burdens and lower high compliance costs.45
Impact — National regulators may lose oversight powers due to the push for centralised enforcement.6
Read full response

Meeting with Wojciech Saryusz-Wolski (Head of Unit (Ad interim) Communications Networks, Content and Technology) and Uber and

2 Oct 2025 · Exchange of views on the upcoming Digital Omnibus Package, with an emphasis on simplification and harmonisation of digital legislation.

Wolt warns Digital Fairness Act could stifle online innovation

19 Aug 2025
Topic — The European Commission is consulting on new consumer protection rules for the digital economy.
Message — Wolt recommends clarifying existing laws instead of introducing sweeping new obligations. They caution against regulating based on vague concepts that risk banning helpful design features.123
Why — Rejecting these rules avoids costly compliance and preserves Wolt's freedom to design engaging interfaces.45
Impact — Consumer advocates lose the opportunity to ban subtle platform designs they consider exploitative.678
Read full response

Meeting with Aurel Ciobanu-Dordea (Director Environment) and

25 Jun 2025 · Discussion on reuse provisions in PPWR, Circular Economy Act, and electrical vehicles and batteries.

Meeting with Elena Arveras (Cabinet of Commissioner Maria Luís Albuquerque)

25 Jun 2025 · Sustainability Omnibus

Response to Policy agenda for cities

26 May 2025

Wolt welcomes the European Commissions initiative to shape a renewed EU Agenda for Cities. As a platform operating in over 30 countries19 within the EUwe work closely with local businesses and courier partners and see first-hand how cities can be both hubs of opportunity and bottlenecks for sustainability, inclusion, and innovation. We empower local commerce by helping small and medium-sized merchants expand their reach, adapt to digital demand, and remain competitive-contributing to the liveliness and resilience of European cities. 1. Tailored tools to support inclusive, low-emission mobility Cities are under growing pressure to reduce emissions and improve air quality but often lack the tools to make these transitions inclusive. While 66% of Wolt courier partners value sustainability, switching to electric vehicles (EVs) or bikes is often out of reach due to: Cost High upfront costs and lack of financing access. Range and performance EVs may not suit full-day delivery work Vehicle availability Manufacturers often sell rather than lease, and service support is limited To address these barriers, Wolt launched the Better Cities Program (BCP) with strategic partners. The pilot offers: A no-money-down lease model with full maintenance and service Grants to reduce lease costs, funded by repurposed carbon offset funds High-capacity e-cargo bike pilots (e.g. the VOK S) with long range, enabling couriers to handle more deliveries sustainably A viable entry point for small vehicle manufacturers, who can place their solutions in active use without scaling costly retail operations This kind of multi-stakeholder, turnkey model can be replicated across EU cities to reduce emissions while supporting independent workers. We encourage the EU to fund similar schemes, provide regulatory guidance, and foster ecosystems linking cities, platforms, financiers, and manufacturers. Mobility hubs that reflect last-mile delivery needs should also be prioritised to support more efficient, low-emission urban logistics. 2. Cities need support navigating the policy landscape Smaller cities often lack the capacity to access complex EU support or interpret fragmented rules. Inconsistent regulations around mobility and digital commerce can hinder innovation. The EU should: Simplify and make EU regulations and programmes more accessible, by reducing bureaucracy and providing clear, easy-to-understand guidance Create local contact points or urban tech hubs to bridge capacity gaps and accelerate local innovation. Pilots like the BCPsupported by the EIT Urban Mobility Programme with ThreshPoint and South Poleshow that targeted support enables scalable, zero-emission delivery solutions 3. Promote best practices for empowering local commerce Ensure regulatory consistency on zero-emission zones, digital infrastructure, and pick-up/drop-off areas, with systematic consultation of the private sector to guarantee that last-mile delivery businesses are fully considered and integrated. Cities are key to supporting small businesses and vibrant economies. The EU should pool and share best practices in city planninglike dedicated bike lanes, pick-up/drop-off zones, and integrated mobility hubswhile fostering public-private partnerships that enable local merchants to grow and thrive in the digital economy. 4. Support data-driven, cooperative policymaking Platforms like Wolt generate data on commerce, delivery, and mobility patterns. Shared responsibly, this data can help cities design infrastructure, reduce congestion, and target investment. EU guidance on public-private data-sharing frameworks would enable smarter, real-time urban policymaking while respecting privacy standards. Conclusion: We see strong potential in the Commissions renewed focus on cities and hope our perspective as a local commerce and last-mile delivery platform can offer meaningful insights. We look forward to collaborating to develop practical solutions for better cities across Europe
Read full response

Meeting with Morten Løkkegaard (Member of the European Parliament)

26 May 2025 · SMEs & digital change

Meeting with Andrey Kovatchev (Member of the European Parliament)

22 May 2025 · Introductory meeting

Meeting with Xavier Coget (Cabinet of Executive Vice-President Henna Virkkunen)

22 May 2025 · EU policy towards mobility platforms

Meeting with Gabriela Tschirkova (Cabinet of Commissioner Valdis Dombrovskis)

22 May 2025 · EU Single Market

Meeting with Renate Nikolay (Deputy Director-General Communications Networks, Content and Technology) and Booking.com B.V. and

1 Apr 2025 · Exchange of views on AI Act, DSA, enforcement cooperation, digital taxation.

Meeting with Ioan-Dragos Tudorache (Cabinet of Executive Vice-President Stéphane Séjourné) and Booking.com B.V. and

25 Mar 2025 · Challenges for European tech companies that want to leverage AI to compete globally. Need for a coherent, proportionate, and effectively enforced regulatory framework that increases the competitiveness of European industry.

Meeting with Werner Stengg (Cabinet of Executive Vice-President Henna Virkkunen)

20 Feb 2025 · EU Digital Policy

Meeting with Chiara Riondino (Head of Unit Employment, Social Affairs and Inclusion) and Bolt and

20 Feb 2025 · Information exchange on the Platform Work Directive

Meeting with Anthony Whelan (Cabinet of President Ursula von der Leyen)

20 Feb 2025 · digital

Meeting with Adina Vălean (Member of the European Parliament)

19 Feb 2025 · e-commerce

Meeting with Hanna Anttilainen (Cabinet of Executive Vice-President Stéphane Séjourné), Valentina Schaumburger (Cabinet of Executive Vice-President Stéphane Séjourné)

3 Feb 2025 · Introduction of the company and discussion on competitiveness

Meeting with Svenja Hahn (Member of the European Parliament) and BUSINESSEUROPE and

29 Jan 2025 · Renew Europe Stakeholder Roundtable: “Elevator Pitch for Better Single Market Rules”

Meeting with Dóra Dávid (Member of the European Parliament)

22 Jan 2025 · E-commerce platforms

Meeting with Dimitris Tsiodras (Member of the European Parliament)

22 Jan 2025 · EU digital and consumer policies

Meeting with Andrzej Buła (Member of the European Parliament)

21 Jan 2025 · e-commerce market

Meeting with Aura Salla (Member of the European Parliament)

21 Jan 2025 · Introductory meeting

Meeting with Laura Ballarín Cereza (Member of the European Parliament)

20 Nov 2024 · Priorities for the mandate 2024-2029

Meeting with Anna-Maja Henriksson (Member of the European Parliament)

16 Oct 2024 · Introduction to Wolt

Meeting with Mika Aaltola (Member of the European Parliament)

1 Oct 2024 · EU Technology Policy

Meeting with Svenja Hahn (Member of the European Parliament) and European Tech Alliance and

17 Sept 2024 · EU's Digital Policy

Meeting with Eero Heinäluoma (Member of the European Parliament) and Cooperatives Europe

6 Sept 2024 · Current Affairs

Meeting with Aura Salla (Member of the European Parliament)

3 Sept 2024 · EU Digital Policy

Meeting with Morella Siemers (Cabinet of Commissioner Ylva Johansson)

12 Jun 2024 · Labour and Skills Shortages in the EU

Meeting with Christoph Nerlich (Cabinet of Commissioner Nicolas Schmit)

9 Apr 2024 · Action Plan on Labour and Skills Shortages in the EU

Meeting with Nils Torvalds (Member of the European Parliament)

18 Mar 2024 · EP Elections

Meeting with Didier Reynders (Commissioner) and

6 Mar 2024 · GDPR, consumers

Meeting with Sirpa Pietikäinen (Member of the European Parliament)

15 Feb 2024 · Payment services

Meeting with Nils Torvalds (Member of the European Parliament, Rapporteur for opinion)

9 Jan 2024 · PPWR

Meeting with Martina Dlabajová (Member of the European Parliament)

6 Dec 2023 · Local commerce platforms: engines of growth for SMEs

Meeting with Eero Heinäluoma (Member of the European Parliament)

6 Dec 2023 · Engines of growth for SMEs

Meeting with Miriam Lexmann (Member of the European Parliament)

5 Dec 2023 · Platform work and ride-hailing industry

Meeting with Werner Stengg (Cabinet of Vice-President Věra Jourová)

5 Dec 2023 · Platform policies, presentation of their activities

Meeting with Nils Torvalds (Member of the European Parliament, Shadow rapporteur for opinion)

27 Nov 2023 · PPWR

Meeting with Malte Gallée (Member of the European Parliament, Shadow rapporteur for opinion)

18 Oct 2022 · Role fo the digital platforms in the green transition (incl. empowering consumers)

Meeting with Nicolas Schmit (Commissioner) and

5 Oct 2022 · Visit of Wolt headquarters in Helsinki, presentation of functioning of the Wolt platform, discussion on the platform work directive.

Meeting with Jörgen Warborn (Member of the European Parliament)

27 Sept 2022 · AI-förordningen

Meeting with Nicolas Schmit (Commissioner) and

19 Sept 2022 · Platform work.

Meeting with Ana Carla Pereira (Cabinet of Commissioner Nicolas Schmit)

17 May 2022 · EU Platform Work Directive

Meeting with Miriam Lexmann (Member of the European Parliament)

17 May 2022 · Platform workers directive

Meeting with Petri Sarvamaa (Member of the European Parliament)

26 Apr 2022 · Algorithm & Transparency

Meeting with Axel Voss (Member of the European Parliament)

20 Apr 2022 · Artificial Intelligence

Meeting with Nils Torvalds (Member of the European Parliament)

7 Apr 2022 · Platform economy

Meeting with Elsi Katainen (Member of the European Parliament)

6 Apr 2022 · alustatalous

Meeting with Silvia Modig (Member of the European Parliament) and Musiikkituottajat - IFPI Finland ry

6 Apr 2022 · Topical Issues

Meeting with Elisabetta Gualmini (Member of the European Parliament, Rapporteur) and BUSINESSEUROPE and

29 Mar 2022 · Roundtable on platform work directive

Wolt urges clearer criteria for platform worker classification

14 Feb 2022
Topic — European Commission proposal to improve working conditions and employment status for platform workers.
Message — Wolt requests replacing Article 4(2) criteria with clearer standards based on the EU Court's Yodel case ruling. They want the self-employed to receive equal protections from algorithmic management, particularly extending Article 7(2) rights to self-employed workers. They also advocate for stronger data-sharing provisions with authorities.123
Why — This would reduce legal uncertainty about employment classification while preserving their flexible self-employed courier model.456
Impact — Couriers could lose earnings and work opportunities if forced into rigid employment arrangements.789
Read full response

Meeting with Nicolas Schmit (Commissioner) and

20 Sept 2021 · Consultation hearing with digital labour platforms on the Initiative on improving working conditions in platform work. (to be completed)

Meeting with Nicolas Schmit (Commissioner) and

9 Jun 2021 · Discussion on the Commission’s upcoming work on Improving the working conditions of platform workers.

Meeting with Gabriele Bischoff (Member of the European Parliament)

6 May 2021 · Platform work

Meeting with Ana Carla Pereira (Cabinet of Commissioner Nicolas Schmit) and Bolt and

17 Mar 2021 · Regulation of digital platforms and platform work in the EU

Response to Collective bargaining agreements for self-employed – scope of application EU competition rules

3 Feb 2021

Wolt’s submission to the European Commission on Inception Impact Assesment (Ref. Ares(2021)102652 - 06/01/2021) Wolt is a Finnish technology company that operates a restaurant food, grocery, and retail intermediation and delivery marketplace. Our headquarter is in Helsinki and we currently operate in 23 countries and 120+ cities, serving goods from over 35,000 merchants with over 65,000 courier partners. Wolt was founded in 2014 and employs 2200+ people today in our offices across our markets. By operating a technology platform, Wolt aggregates demand and supply in a three-sided market, and thereby not only brings convenience to customers, but also creates economic opportunities for local restaurants, retailers, and independent couriers providing services through Wolt’s platform. Wolt’s courier partners are completely free to decide when and where to work, or not to work, by simply opening or closing the app on their phone. They have no obligation to work, they can decide to accept or reject individual delivery tasks offered to them, and they can offer their services on competing platforms at the same time. Many of our courier partners are providing their services to us for supplementary income, or they do deliveries during their studies. They provide their services independently, without managerial supervision, i.e. a boss telling them what to do and when to do it. It is undoubtedly a good thing that mobile technology has facilitated this new way of working. At the same time, this poses challenges from the perspectives of traditional labor law and social protections. In many countries, labor laws and social security systems are designed to protect those who are in traditional employment relationships. The kind of flexibility that the platform economy allows for, however, is in most countries available only for the self-employed. Our vision for the future of platform-enabled work is to combine the best of both worlds. Our goal is to ensure that our self-employed couriers can continue to work as flexibly as today, but without having to accept weaker social protections. We therefore strongly support the EU Commission’s initiative to clarify that EU competition law does not stand in the way of initiatives to agree on working conditions through collective agreements for self-employed. Collective bargaining is an important part of the European social model and has a critical role to play also in a platformized digital economy - it just needs to be adapted to independent, flexible, platform-enabled work. More broadly, we think that policy makers should strive for a tailored framework for platform-enabled delivery services, which should be built on the following four core elements. • Collective bargaining: Self-employed partners should have the ability to organize themselves in representative organizations and conclude collective bargaining agreements with platforms, covering relevant areas for platform-enabled work, such as compensation and benefits. • Tax and social security contributions: Platforms should be allowed to pay social security and tax contributions on behalf of their courier partners. • Benefits: Platforms should be allowed to provide their self-employed partners protections and benefits (such as insurances, sick pay, holiday pay etc.) without legal risk. • Legal status: To increase legal certainty for platforms and courier partners, there should be clear rules defining platform-enabled delivery providers as self-employed under the condition that a) the platform does not set any dates, times of day, or minimum hours the courier should be logged onto the platform, b) the platform does not require the courier to accept any specific delivery tasks, c) the platform does not restrict couriers’ ability to offer their services on other platforms, d) the platform does not restrict couriers’ ability to work for other companies or running businesses.
Read full response

Meeting with Christiane Canenbley (Cabinet of Executive Vice-President Margrethe Vestager), Michele Piergiovanni (Cabinet of Executive Vice-President Margrethe Vestager) and

25 Jan 2021 · Commission’s priorities for digital and industrial policy in 2021

Meeting with Werner Stengg (Cabinet of Executive Vice-President Margrethe Vestager) and Bolt and

18 Jan 2021 · Statement of Principles of EU technology platforms, DSA

Meeting with Ana Carla Pereira (Cabinet of Commissioner Nicolas Schmit), Fabien Dell (Cabinet of Commissioner Nicolas Schmit)

24 Jun 2020 · Commission's ongoing initiative on platform work