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EU Delivery Act

Single market

The Single Market Strategy (COM(2025) 500 final), adopted on 21 May 2025, proposes a new EU Delivery Act, to replace the Postal Services Directive and the Cross-border Parcels Regulation in Q4 2026. A reform of the EU postal regulatory framework will focus on delivery as a service and will ensure citizens and businesses can receive deliveries throughout the EU at affordable prices, while promoting fair competition on delivery markets and increasing consumer protection.

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Public consultation

ID: 14821

Lobbying Activity

30 responses

Uber Eats urges exclusion from EU postal regulations

Uber, 12 Nov 2025

Uber Eats requests exclusion from the EU Delivery Act's scope, arguing it is not a postal service provider. The company opposes Option 4, which would broaden regulations to cover all delivery services, warning this creates legal uncertainty and overlapping obligations.
This would allow them to avoid additional compliance burdens beyond existing platform regulations.
Postal reform advocates lose potential regulatory parity with platform-based delivery services competing in similar markets.

Bolt urges EU to exclude on-demand delivery from postal rules

Bolt, 14 Nov 2025

Bolt requests that the EU Delivery Act exclude on-demand, app-based delivery services like Bolt Food and Bolt Send from postal regulation. They argue these services belong to urban mobility and digital platforms, already regulated under consumer protection and digital services law. Including them would create duplication and unnecessary burden.
This would help Bolt avoid postal licensing, reporting requirements, and compliance costs designed for national networks.
Traditional postal operators may face less regulated competition from platform-based delivery services.

eBay urges SME-friendly postal rules in EU Delivery Act

eBay EU liaison office, 13 Nov 2025

eBay advocates for recognizing universal postal coverage as a public service to support small businesses. They request harmonized complaint-handling and the differentiation of online marketplaces from physical delivery operators.
This helps eBay avoid delivery-specific regulations and ensures its sellers remain competitive.
Major delivery operators would lose the ability to offer preferential terms to larger retailers.

UNI Europa Urges EU Delivery Act to Protect Postal Workers

UNI Europa, 6 Nov 2025

The unions demand a unified regulation that includes parcels in the universal service obligation and bans subcontracting chains. They call for enforcing labor laws and collective agreements to stop precarious work.
The proposal would secure union jobs and prevent market liberalization from further eroding wages.
Unregulated e-commerce operators lose competitive advantages gained through exploitative labor practices.

German consumer group demands universal postal service protection in EU Delivery Act

Verbraucherzentrale Bundesverband, 14 Nov 2025

The organization demands maintaining universal postal service, ensuring cross-border consumer rights and tracking, transparent information on delivery times and costs, and accessible complaint management systems with clear responsible parties.
This would protect vulnerable consumers in rural areas who depend on reliable postal services.
Postal operators lose flexibility as universal service obligations require maintaining unprofitable rural delivery networks.

Trade Unions Demand Fair Working Conditions in EU Delivery Act

European Confederation of Independent Trade Unions, 14 Nov 2025

CESI calls for the EU Delivery Act to safeguard universal service obligations, ensure sustainable financing, guarantee decent work conditions, embed green transitions, and give strong roles to regulators and social partners. They emphasize the Act must not foster competition based on poor labor conditions but instead strengthen essential networks and protect workers from liberalisation's negative effects.
This would prevent erosion of employment quality and ensure secure contracts for postal workers.
New market entrants lose if required to fully comply with labor standards and collective agreements.

News publishers urge protection for postal delivery of newspapers

News Media Europe, 17 Nov 2025

The organisation requests that postal regulation explicitly recognise the societal value of printed news distribution and protect it as a cornerstone of European democracy. They want Member States to retain flexibility to introduce legal safeguards guaranteeing reliable and timely delivery of journalistic products.
This would protect their distribution network and ensure newspapers reach readers on time.
Rural citizens lose reliable access to printed journalism if postal protections are weakened.

Wolt Urges EU to Exclude Local Platforms From Delivery Act

Wolt, 13 Nov 2025

Wolt requests that the EU Delivery Act maintains a targeted scope and avoids duplication with existing rules. They argue local commerce models should not face identical requirements to traditional postal services.
This would protect Wolt from the administrative burden and costs of postal-style regulation.
Consumers might suffer from slower response times if platforms adopt rigid postal complaint mechanisms.

Vienna Infrastructure Giant Backs Open Parcel Locker Systems

WIENER STADTWERKE GmbH, 14 Nov 2025

The organization requests EU-level promotion of open-access parcel box systems that allow direct addressing without redirection. They advocate for harmonized addressing standards and regulatory recognition of white-label parcel boxes as discrimination-free infrastructure accessible to all delivery operators.
This would enable their city logistics business to expand services efficiently across Europe.
Exclusive parcel locker operators lose market advantage from proprietary infrastructure systems.

Ecommerce Europe urges caution on EU postal delivery reforms

Ecommerce Europe, 14 Nov 2025

The organization requests that any regulatory intervention be evidence-based and clearly justified by market failure. They advocate for maintaining flexibility for Member States to adapt universal service obligations to national circumstances while preserving minimum basic services. They strongly oppose broadening postal framework definitions to include fundamentally different business models like local commerce platforms and app-based delivery services.
This would protect their members from increased compliance burdens and preserve competitive market conditions that enable innovation and affordable services.
Consumers and small businesses could lose competitive delivery options and innovation if broad regulations stifle market diversity.

La Poste urges flexibility for universal postal service

LA POSTE, 14 Nov 2025

La Poste requests greater flexibility for Member States to adapt universal postal service obligations, including weekly delivery frequency and home delivery requirements. They seek continued state compensation for public service costs and oppose extending postal regulation to competitive parcel markets.
This would reduce their annual under-compensation of €1 billion for public service missions.

CCIA Europe Urges Targeted Reform of EU Postal Rules

Computer and Communications Industry Association, 13 Nov 2025

CCIA Europe opposes expanding the scope of the Delivery Act to non-postal businesses. They advocate for a targeted reform that only affects traditional postal services.
This approach prevents regulatory overlaps and protects tech firms from costs.
National postal incumbents lose a potential funding source for universal service obligations.

Lewiatan urges flexible and competitively neutral EU postal rules

Polish Confederation Lewiatan, 14 Nov 2025

Lewiatan recommends a flexible universal service obligation allowing participation by several operators. They seek a level playing field where rules apply to comparable services. They propose a uniform reporting system for shipments to improve cross-border monitoring.
These measures would protect private operators from unfair competition and reduce reporting burdens.
National operators would face increased competition and stricter transparency requirements for subsidies.

European Express Association demands simpler EU delivery rules

European Express Association, 13 Nov 2025

The association calls for a flexible regulatory framework that avoids expanding rules to the parcel market. They request simplified administrative requirements and the exclusion of environmental mandates from postal-specific legislation.
This approach would prevent new costs and maintain the industry's competitive market position.
National postal providers might face financial strain if cross-industry funding for universal services is restricted.

Consumer advocates urge preservation of universal postal service

The European Consumer Voice in Standardisation, 13 Nov 2025

ANEC supports modernizing postal regulations but insists the universal service obligation must stay comprehensive and affordable for all citizens. They want minimum quality standards for all delivery companies and deliveries maintained at least three days weekly.
This would maintain reliable, affordable postal access for vulnerable consumers in remote regions.
Postal operators lose flexibility to reduce service frequency below three days weekly or limit coverage.

Austrian Trade Unions Demand Stronger Consumer Rights in EU Delivery Reform

Bundesarbeitskammer Österreich, 6 Nov 2025

The organization requests mandatory personal contact options with delivery companies, transparent information about delivery providers before purchase, and required tracking services. They demand universal service obligations remain robust and financed by all providers, with delivery standards extended to all operators.
This would protect union members who work as delivery drivers from wage dumping and poor conditions.
Consumers face unreliable delivery when senders choose cheap services with poor quality standards.

Consultation response

FedEx Express BE BV, 14 Nov 2025

As a member of the European Express Association (EEA), FedEx fully supports the EEAs response to the Call for Evidence. In addition, FedEx offers the attached considerations relating to the structure of regulation described in the policy options noted in the Call for Evidence. Summary: FedEx…

Deliveroo warns against including digital platforms in EU Delivery Act

Deliveroo, 14 Nov 2025

Deliveroo argues that digital platforms should be excluded from the new postal rules. They believe reform should focus solely on fixing issues in the postal sector.
This would prevent costly administrative burdens and protect their specific hyperlocal delivery model.
Small local businesses and restaurants could face negative economic consequences from higher costs.

Public postal operators demand flexible rules to save universal service

Association of European Public Postal Operators, 14 Nov 2025

The organization calls for a flexible framework that allows Member States to adapt service frequency and standards to local needs. They also insist that e-commerce parcels remain outside the scope of sector-specific postal regulations to avoid over-regulation.
Public operators would reduce their financial risks and avoid burdensome new regulations for parcel businesses.
Rural citizens may receive mail less frequently if member states lower minimum delivery standards.

Consultation response

Geopost SA, 14 Nov 2025

Geopost takes good note of the European Commissions initiative to reform the European Postal Directive as well as the European EU cross-border parcel delivery services Regulation. Geopost strongly advocates for Option 1, to update and simplify the Postal Services Directive only, while the…

Consultation response

Delivery Platforms Europe, 14 Nov 2025

Delivery Platforms Europe (DPE) represents the leading local commerce platforms in Europe, providing digital services connecting consumers with local merchants through couriers. DPE welcomes the opportunity to contribute to the European Commissions call for evidence on the forthcoming EU Delivery…

Consultation response

Pracodawcy Rzeczypospolitej Polskiej, 14 Nov 2025

In response to the call for evidence concerning the New EU Delivery Act EU to reform postal rules, we as the Employers of Poland, are submitting the position paper.

Consultation response

S.E Correos y Telégrafos S.A., S.M.E., 14 Nov 2025

Please find attached Correos' response to the Call for Evidence.

Consultation response

FORCE OUVRIERE COMMUNICATION, 17 Nov 2025

Postal services are vital infrastructure connecting citizens, businesses, and governments across Europe. However, a structural imbalance has emerged: traditional letter volumes are declining, while parcel traffic surges due to e-commerce growth. The current EU postal regulations, including the…

Consultation response

Bundesverband Paket- und Expresslogistik e. V., 14 Nov 2025

Der Bundesverband Paket- und Expresslogistik e. V. ist die politische Interessenvertretung der Paketdienste in Deutschland. Die ausführliche Stellungnahme ist in der Anlage enthalten.

Italian consumer group U.Di.Con. demands stronger postal service protections

U.Di.Con. APS Unione per la Difesa dei Consumatori, 13 Nov 2025

U.Di.Con. advocates for preserving universal service obligations and establishing binding minimum quality standards across the EU. They propose a mandatory dispute resolution system and a single European platform for delivery complaints.
This would ensure consistent service quality and provide consumers with simpler paths to redress.
Delivery platforms and logistics operators would lose the ability to avoid strict consumer protection requirements.

Consultation response

, 14 Nov 2025

Sicherung einer flächendeckenden Sendungszustellung in Europa, unter Souveränität der EU 27. Weiterentwickeln des postalischen Universaldiensts zu einer notwendigen, europäisch- multilateralen Zustellinfrastruktur. logistik-natives e.V. begrüßt die Initiative der Europäischen Kommission einen…

Consultation response

bpost SA, 14 Nov 2025

bpost supports the need to revise the directive, based on the following points: 1. Maintaining a relevant universal service : It is important to define at European level what the minimum requirements are (and for whom) in terms of access to basic postal services, taking into account the evolution…

Consultation response

IZBA GOSPODARKI ELEKTRONICZNEJ, 14 Nov 2025

On behalf of the Chamber of Digital Economy, I am submitting in the attached file our organizations comments regarding the New EU Delivery Act.

Consultation response

, 14 Nov 2025

Please find attached NDP Nieuwsmedia's response to the Call for Evidence.