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Requirements for access to data required for switching electricity supplier

Energy

EU countries are expected to facilitate the full interoperability of energy services within the EU in order to promote competition and avoid excessive administrative costs. The Electricity Directive requires the Commission to adopt interoperability requirements and non-discriminatory and transparent procedures for access to metering and consumption data, as well as data required for customer switching, demand response and other services. This initiative will address data for customer switching.

Links

Public consultation

ID: 13937

Lobbying Activity

23 responses

BEUC Urges Stronger Privacy Safeguards for Energy Switching Data

Bureau Européen des Unions de Consommateurs, 17 Jun 2025

BEUC wants data protection obligations moved into the main legislative text for better enforcement. They demand a clear definition of user consent that aligns with existing GDPR standards. The group also advocates for common meter standards to prevent technical barriers to switching.
Standardized rules would reduce switching hurdles and ensure robust protection of personal energy consumption data.
Suppliers using proprietary meters lose the ability to trap customers with hardware costs.

ENGIE urges harmonized rules for gas and electricity switching

ENGIE, 16 Jun 2025

ENGIE recommends better alignment of gas and electricity switching processes to ensure simplicity for consumers. They request clarity on the 24-hour timeline and suggest allowing credit risk assessments.
Automated data sharing and credit checks would reduce administrative costs and financial risks for suppliers.
Customers with poor credit history may face increased barriers or rejection when switching energy providers.

Iberdrola urges stricter identity verification in energy switching rules

IBERDROLA, 17 Jun 2025

Iberdrola proposes mandatory two-factor authentication using official ID documents for all energy supplier switches. They also demand recorded, third-party telephone verification for contracts signed outside physical offices to ensure valid consent.
Stricter rules would minimize commercial risks and market distortions caused by identity fraud.
Remote sales agencies and door-to-door marketers would face significant new operational hurdles and recording requirements.

Finnish Energy defends oral contracts in electricity switching rules

Finnish Energy - Energiateollisuus ry, 17 Jun 2025

The organization calls for rules that permit oral contracts and use flexible terminology for smart meter data. They oppose strict technical requirements for customer verification.
This allows Finnish suppliers to maintain existing sales practices and avoid redundant data reporting.

Consultation response

BDEW Bundesverband der Energie- und Wasserwirtschaft e. V., 17 Jun 2025

Please find attached BDEW's feedback on "Access to data for switching electricity supplier requirements".

Repsol urges EU to drop mandatory two-factor authentication requirement

Repsol, S.A., 17 Jun 2025

Repsol requests that the Commission reconsider mandatory two-factor authentication for customer switches. They claim the requirement adds complexity and administrative barriers that slow down the process.
Avoiding this requirement saves the company from expensive and difficult system overhauls.
Consumers and regulators lose a robust security layer designed to prevent fraudulent energy account transfers.

Wiener Stadtwerke recommends fewer notifications during electricity provider switches

WIENER STADTWERKE GmbH, 17 Jun 2025

Wiener Stadtwerke recommends that separate notifications only occur if a switch fails. They argue that these intermediate steps cause confusion rather than clarity for customers.
This would reduce administrative costs and prevent unnecessary customer service inquiries.
Consumers lose step-by-step transparency regarding the technical verification of their switch.

Polish power sector seeks flexibility for electricity switching systems

Polish Electricity Association, 17 Jun 2025

PKEE requests that the regulation remains flexible toward national regulatory frameworks and existing IT systems. They argue that mandatory two-factor authentication for customer identity verification is excessive and should be removed.
Maintaining national flexibility allows Poland to continue using its specific country-wide power data exchange system.
Consumers lose out on enhanced identity security protections if two-factor authentication is scrapped.

EDP Urges Flexibility in EU Electricity Switching Rules

EDP - Energias de Portugal, SA, 17 Jun 2025

EDP calls for flexibility to allow gradual alignment with diverse national market models and IT systems. They request clearer guidance on technical deadlines and the specific roles of national regulators.
This approach would reduce immediate compliance costs and prevent disruption to legacy IT platforms.
Customers seeking faster service may lose out if the 24-hour switching target is delayed.

French electricity group urges flexible identity checks for supplier switching

UNION FRANCAISE DE L'ELECTRICITE - UFE, 17 Jun 2025

UFE requests clarification on balancing the 24-hour switching process with consumer withdrawal periods. They also demand non-digital identity verification options to support elderly and less tech-savvy customers.
These adjustments help suppliers avoid expensive technical overhauls and preserve current functional French systems.
Mandatory digital-only identification would disadvantage elderly consumers who are unable to use digital channels.

Europex urges inclusion of delegated operators in switching rules

Europex - Association of European Energy Exchanges, 17 Jun 2025

Europex proposes including delegated operators to reflect their roles in several European countries. They suggest specific text amendments to ensure these entities can manage registrations and technical testing.
This change would provide legal recognition for exchanges already performing these administrative tasks.

Czech industry group defends central energy data systems

Svaz průmyslu a dopravy ČR, 16 Jun 2025

The group wants the regulation to include "delegated operators" to prevent the decentralization of effective national systems. They also urge removing "disproportionate" two-factor authentication and strict immediate registration deadlines.
This allows them to maintain existing administrative frameworks and avoid costly new requirements.
Security advocates may see increased risks if mandatory customer identity verification is scrapped.

Czech Chamber warns against decentralising energy supplier switching systems

Hospodářská komora České republiky, 16 Jun 2025

The chamber wants 'delegated operators' to be recognized to protect existing central market systems. They also seek to remove mandatory two-factor authentication and rigid registration deadlines.
This would prevent the costly breakdown of a well-established, central switching system.
Digital security proponents lose strict identity safeguards intended to prevent fraudulent energy account transfers.

CEZ warns EU rules could disrupt central electricity switching

CEZ, a.s., 16 Jun 2025

CEZ requests the inclusion of the term delegated operator to ensure centralized market systems can remain in place. They argue for using established definitions to reflect local variations in energy market responsibilities.
This allows the company to avoid the costs of adapting to a decentralized switching system.
National regulators face higher costs from breaking up efficient, long-standing central registration systems.

Consultation response

Fingrid Oyj, 16 Jun 2025

Fingrid Oyj is Finlands transmission system operator: its owners are the Finnish state and Finnish pension insurance companies. Our mission is to secure the supply of energy in our society in all circumstances and to promote a clean, market-based power system. Fingrid Datahub Oy is a fully owned…

Consultation response

Elettricità Futura, 17 Jun 2025

Elettricità Futura welcomes the proposal of an Implementing Regulation (IR) on access to data for switching electricity suppliers to harmonize procedures and facilitate full interoperability of energy services within the EU. The Draft Implementing Regulation of Directive 2019/944 is a significant…

Utilitalia calls for safeguards in fast electricity switching rules

Utilitalia, Imprese Acqua Ambiente Energia, 17 Jun 2025

Utilitalia requests secure identity verification to prevent unauthorized switching while ensuring access for non-digital users. They propose allowing the exchange of consumption data before contracts are signed to speed up the process. The association also suggests limiting switching frequency to prevent debt-dodging by opportunistic customers.
These measures would protect energy companies from financial losses caused by unpaid bills.
Customers with outstanding debts could be blocked from switching to cheaper energy providers.

Consultation response

ASOCIACIÓN DE EMPRESAS DE ENERGÍA ELÉCTRICA, 17 Jun 2025

We welcome the Commission proposal for Implementing Regulation on interoperability requirements and non-discriminatory and transparent procedures for access to data required for customer switching, as a necessary tool to promote competition and good functioning ok the EU electricity supply market.…

Consultation response

European Energy Retailers - Network of Independent Energy and Solution Providers, 17 Jun 2025

Please find EER's response to the consultation attached.

Consultation response

Energie-Nederland, 17 Jun 2025

Energie-Nederland steunt het vereiste van 2-factor-authenticatie bij het verlenen van toestemming aan derden om gebruik te kunnen maken van energiegegevens van de afnemer. Energie-Nederland is het er niet mee eens dat een elektriciteitsleverancier zijn afnemer door middel van 2-factor-authenticatie…

Consultation response

Polskie Sieci Elektroenergetyczne S.A., 16 Jun 2025

Polskie Sieci Elektroenergetyczne (PSE) has been appointed as the Energy Market Information Operator (OIRE) for Poland, which in EUs terminology corresponds to the Metering Point Administrator. The purpose of the OIRE's activities is to establish and supervise the Central Energy Market Information…

Consultation response

Alliance des industriels des solutions électriques et numériques du bâtiment au service de ses occupants, 17 Jun 2025

The Commission, through this text, expresses its ambition to establish a reference model that is technologically neutral, with the aim of the seamless and efficient data exchange, supporting the broader objectives of transparency, competition, and consumer empowerment in the retail electricity…

Consultation response

OTE, a.s., 16 Jun 2025

Dear all, please find attached the consultation response of OTE, a.s., which acts in the capacity of market operator/NEMO/delegated operator in the Czech Republic, as well as the central entity responsible for the customer switching.