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Better protection for passengers and their rights

Transport

Fair mobility also means protection for passengers and their rights. The Commission will review the passenger rights regulatory framework to notably ensure its resilience to travel disruptions, and including options for multimodal tickets. It will assess the options and propose, if appropriate, an adequate financial protection scheme to protect passengers against the risk of a liquidity crisis or an insolvency regarding the reimbursement of tickets and, if needed, their repatriation.

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Public consultation

ID: 13290

Lobbying Activity

79 responses

Austrian Chamber warns against more bureaucracy in passenger rights

Wirtschaftskammer Österreich, 14 Mar 2024

The Chamber wants to distinguish between travel agents and service organisers to avoid unfair liability. They also oppose the 14-day reimbursement deadline and seek standardized regulations to simplify the framework.
Reducing administrative requirements would lower compliance costs for thousands of Austrian small businesses.
Passengers lose the benefit of guaranteed quick refunds and simplified multimodal travel information.

Consultation response

Wirtschaftskammer Österreich, 17 Jan 2022

Siehe beigefügtes Dokument.

Rail Industry Seeks Limits on New Multimodal Passenger Rights Obligations

Community of European Railway and Infrastructure Companies, 27 Feb 2024

The organization requests clearer definitions of responsibilities, arguing intermediaries should bear more obligations while carriers face excessive burdens. They seek exclusions for local and regional services, longer reimbursement periods, and language limits on claim forms. They emphasize infrastructure and digitalization must be prioritized over regulatory requirements.
This would reduce compliance costs and administrative burdens from language requirements and shortened deadlines.
Passengers lose stronger protections when connections are missed and streamlined cross-border claim processes.

Rail industry urges stability in passenger rights rules

Community of European Railway and Infrastructure Companies, 17 Jan 2022

The organization requests that new passenger rights initiatives do not interfere with current investment plans and the recently adopted rail regulation. They caution against changes to multimodal ticketing provisions that could disrupt ongoing progress in through-tickets and distribution systems.
This would protect their investment cycles and allow them to continue implementing existing rules.

Airlines for Europe urges broad reform and intermediary liability

Airlines for Europe, 14 Mar 2024

A4E urges a broad reform of passenger rights to ensure legal certainty and simplicity. They request that ticket intermediaries share passenger contact details and be held liable for refunds. They advocate for a "less is more" approach to multimodal travel regulations.
This would reduce administrative costs and prevent airlines from paying double refunds.
Ticket intermediaries would face stricter regulatory oversight and sanctions for repeated non-compliance.

Airlines for Europe Urges Compensation Reform and Opposes Insolvency Fund

Airlines for Europe, 17 Jan 2022

A4E demands a five-hour delay threshold for compensation and stricter rules for claim agencies. They also reject proposed mandatory insolvency insurance for airlines.
This would lower compensation costs and prevent expensive new regulatory levies.
Third-party claim agencies and passengers seeking compensation for shorter delays would lose.

Ryanair urges crackdown on unauthorised online travel agents selling flights

Ryanair Holdings, 14 Mar 2024

Ryanair requests clear rules requiring intermediaries to identify themselves when booking, provide passenger contact details to airlines, and face explicit sanctions for failing to reimburse customers. They want airlines empowered to block unlawful booking attempts by unauthorised agents.
This would prevent Ryanair from being charged twice when unauthorised agents fail to refund passengers.
Online travel agents lose ability to operate without airline agreements and add hidden markup fees.

Road transport body seeks flexible passenger rights for SMEs

International Road Transport Union Permanent Delegation to the EU, 6 Mar 2024

IRU requests that electronic reimbursement rules apply only to operators with existing digital capacity. They also seek the removal of mandatory caps on package holiday down payments.
This would protect small bus operators from significant administrative and liquidity costs.
Travelers would face higher upfront holiday costs and assume more financial cancellation risks.

Consultation response

International Road Transport Union Permanent Delegation to the EU, 13 Jan 2022

IRU considers that the current provisions under Regulation (EU) No 181/2011 concerning the rights of passengers in bus and coach transport are proportionate and sufficient to ensure that the rights of passengers are protected. IRU would like to bring to your attention a set of key principles for…

European Disability Forum demands full liability for broken wheelchairs

European Disability Forum, 7 Mar 2024

EDF requests air rules to eradicate denied boarding and establish full liability for damaged equipment. They also call for stronger powers for national enforcement bodies.
These changes would protect disabled passengers from discrimination and high costs for replacing damaged equipment.
Airlines would face increased costs by paying for companion tickets and providing full equipment liability.

European Disability Forum demands stronger multimodal travel rights

European Disability Forum, 7 Mar 2024

EDF requests wider coverage of multimodal journeys and shorter assistance pre-notification times. They also want full liability for damaged mobility equipment for the entire journey.
This proposal would improve travel autonomy and financial protection for passengers with disabilities.
Transport operators may incur higher operational costs and increased financial liability for equipment.

Consultation response

European Disability Forum, 13 Jan 2022

The European Disability Forum (EDF) welcomes the European Commission’s initiative to gather evidence for the purpose of assessing the impact of the EU passenger rights regulatory framework, particularly related to Regulations on air passenger rights for passengers with reduced mobility (PRM),…

SNCF urges clarity on EU multimodal passenger rights rules

Société nationale SNCF, 13 Mar 2024

SNCF seeks to exclude urban transport and non-reserved regional trains from the new rules. They demand that ticket vendors obtain operator consent for multimodal contracts to ensure legal certainty. They also propose a 180-minute delay threshold for reimbursement to match aviation standards.
This would protect SNCF from financial liability for uncoordinated connections and lower administrative costs.
Travelers face stricter delay requirements and independent ticket vendors lose the freedom to bundle services.

Consultation response

Airports Council International - European Region, 17 Jan 2022

European aviation has a long-held tradition of defending passenger rights. Indeed, based on the experience acquired in the past, those rights have been recognised and transposed to other modes of transport. European airports are committed to the continuous improvement of the quality of the services…

Consultation response

European Community Shipowners' Associations, 14 Jan 2022

The European Community Shipowners' Associations (ECSA) believes that the current Regulation (EU) No 1177/2010 concerning the rights of passengers when travelling by sea is fit for purpose and sees no compelling need for any new initiative. In fact, ferry and cruise sectors are known for their high…

Airlines demand EU revive 2013 passenger rights reform proposal

International Air Transport Association, 13 Mar 2024

Airlines request reviving the 2013 proposal to clarify 'extraordinary circumstances' and delay thresholds. They demand that reimbursements go directly to the original payer rather than just any passenger. They also oppose deleting passenger data after 72 hours and providing free companion seats.
This would reduce compensation payouts and avoid expensive technical upgrades for data management systems.
Travelers with disabilities lose access to free seating for required safety assistants during air travel.

IATA warns over-regulation will deter airlines from multimodal travel

International Air Transport Association, 13 Mar 2024

IATA requests a clearer legal framework that avoids over-regulation to encourage airline participation. They argue carriers should not be responsible for disruptions on other modes without contracts. The association also wants a binding list of exceptions for paying passenger compensation.
This would shield airlines from financial liabilities and the high costs of data systems.
Disabled passengers might receive less compensation for damaged mobility aids under these proposals.

Consultation response

International Air Transport Association, 17 Jan 2022

No need for legislation on airline bankruptcy: Existing mechanisms to mitigate the risks associated with airline bankruptcy are effective: There are mechanisms, protections and voluntary agreements in place today that adequately cover the repatriation of passengers when airlines become insolvent…

Consultation response

Air France-KLM, 12 Jan 2022

Please find in the document attached Air France-KLM group contribution to this consultation prepared by our Customer Experience team. With best regards, Matthieu Tétaud

Consultation response

eu travel tech, 8 Mar 2024

We welcome the European Commission's initaitive to reform EU passengr rights including its proposals on the enforcement on passenger rights in the Union and on multimodal passenger rights. Please find attached our full views and recommendations.

Consultation response

eu travel tech, 17 Jan 2022

eu travel tech welcomes the opportunity to comment on the European Commission’s call for evidence for an Impact Assessment regarding the the initiative on Better protection for passengers and their rights. See attached eu travel tech's position paper.

German consumer group demands mandatory insolvency protection for air passengers

Verbraucherzentrale Bundesverband, 14 Mar 2024

The organization demands mandatory insolvency insurance for airlines and a ban on full upfront payments. They urge the Commission to withdraw outdated proposals that would lower compensation for delayed flights. Additionally, they call for proactive explanations for denied claims and uniform rules for luggage.
Consumers would gain significantly better financial protection and transparent ticket pricing across the industry.
Airlines would lose significant liquidity as they could no longer use passenger prepayments as interest-free loans.

German consumer group vzbv demands stronger multimodal passenger rights

Verbraucherzentrale Bundesverband, 4 Mar 2024

The group demands removing liability exemptions for companies selling combined multimodal tickets. Travelers should receive assistance and alternative transport regardless of their ticket type. Compensation for delays must follow rules for the primary transport mode.
Closing legal gaps would ensure consumers are fully protected throughout their entire journey.
Transport providers would no longer be able to use fine print to avoid liability.

FIA European Bureau urges stronger protection for single-ticket travellers

Fédération Internationale de l'Automobile, 13 Mar 2024

The FIA EB calls for harmonized protections between package and single-ticket travellers, especially regarding airline insolvency. They also request standardized environmental impact information and effective limits on travel downpayments.
This ensures members of motoring clubs are financially protected and reimbursed during airline bankruptcies.
Airlines and tour operators would face increased financial pressure from stricter limits on advance payments.

Danish Shipping Urges Clarity on Multimodal Passenger Rights Rules

Danish Shipping, 10 Jan 2024

Clarify the scope of sea journeys covered to prevent legal overlaps. Ensure safety exceptions for mobility-impaired passengers align with current maritime regulations.
This would avoid unfair liability for other carriers' errors and reduce administrative costs.
Passengers may lose guaranteed alternative travel options during weather-related ferry cancellations.

EU Travel Agents Demand Mandatory Airline Insolvency Protection

ECTAA, Group of National Travel Agents' and Tour Operators' Associations within the EU, 13 Mar 2024

ECTAA demands mandatory airline failure protection for consumer safety. They insist agents should only refund customers after airlines have reimbursed the agent. Finally, they oppose "free of charge" reimbursement rules for intermediaries.
Agents avoid the financial risk of pre-financing refunds for cancelled flights.
Airlines would face mandatory costs to fund insurance against their own insolvency.

Travel agents demand free access to carrier travel data

ECTAA, Group of National Travel Agents' and Tour Operators' Associations within the EU, 13 Mar 2024

The group requests free access to carrier information and opposes the mandatory sharing of passenger contact details with transport providers. They also argue that intermediaries should not be forced to provide reimbursement services for free.
This would protect their business model by avoiding data costs and preventing carriers from stealing customers.
Transport carriers lose the ability to charge for data or communicate directly with all passengers.

Consultation response

ECTAA, Group of National Travel Agents' and Tour Operators' Associations within the EU, 14 Jan 2022

ECTAA welcomes the call for evidence for an impact assessment on passenger rights. We are happy to see that reference is made to the Sustainable and Smart Mobility Strategy as well as the report of the European Court of Auditors report on the application of air passenger rights during the…

Consultation response

UITP - International Association of Public Transport, 17 Jan 2022

UITP shares the Commission's ambition for better protection for passengers and their rights, especially in a multimodal perspective. Passengers are at the centre of public transport operations. The public transport sector therefore shares the following contribution to this initiative aiming at…

easyJet urges stricter intermediary rules and CMC regulation

easyJet, 14 Mar 2024

easyJet requests enforcement penalties for intermediaries who withhold refunds, mandatory CMC transparency requirements, and clarification that carriers are not liable for multi-modal rights unless they sold the journey as multi-modal. They propose CMCs must inform passengers of direct claim options and airlines should pay full compensation directly in non-contested cases.
This would reduce administrative costs from intermediary refund failures and CMC fees.
Claims management companies lose revenue from charging fees on straightforward passenger claims.

easyJet urges tougher intermediary rules and CMC regulation

easyJet, 14 Mar 2024

easyJet requests a penalty regime for intermediaries who withhold refunds, mandatory regulations for claims management companies including transparency requirements, and protections ensuring carriers aren't exposed to multimodal obligations when they haven't sold services as part of a multimodal journey.
This would allow easyJet to recover withheld refunds from intermediaries and ensure passengers receive full compensation without losing up to 50% in CMC fees.
Claims management companies lose fee revenue from straightforward cases where they provide limited value to passengers.

ALLRAIL urges fair liability rules for multimodal passenger journeys

ALLRAIL Alliance of Rail New Entrants, 14 Mar 2024

Liability for delays should fall on the operator causing the disruption. Ticket sellers should not be penalized for operational issues they do not control. Mandatory warnings about limited rights must be removed to encourage rail travel.
Independent rail vendors would avoid paying for delays caused by large operators.
Dominant carriers would be held financially accountable for every delay they cause.

Airlines for America warns over-regulation threatens multimodal travel

Airlines for America, 12 Mar 2024

The group calls for explicit ticket categories to clarify carrier liabilities. They argue airlines shouldn't be responsible for disruptions on travel modes sold by intermediaries. Finally, they request a binding list of compensation exemptions.
Limited liability and reduced reporting requirements would significantly lower industry compliance costs.
Passengers face fewer travel options if burdensome rules deter airlines from offering connections.

ADAC Demands Stronger Airline Accountability in EU Passenger Rights Reform

Allgemeiner Deutscher Automobil-Club e.V., 14 Mar 2024

ADAC calls for mandatory postal addresses for carriers and opposes increasing the time thresholds required for flight delay compensation. They also suggest extending mandatory care services beyond three days during major crises like volcanic ash events.
Strengthening enforcement rules would reduce the barriers for consumers to successfully pursue legal claims.
Airlines would lose the financial privilege of avoiding payouts for long flight delays.

ADAC demands stronger protections for passengers on multimodal trips

Allgemeiner Deutscher Automobil-Club e.V., 14 Mar 2024

ADAC calls for clear, non-technical information for travelers before they purchase tickets. They demand that passengers receive proper compensation and care when missing connections between different transport modes. The group also recommends mandatory insolvency protection to secure ticket refunds.
Stronger rights provide greater financial security for ADAC members during their travels.
Transport providers and booking agents would face increased liability and higher compensation costs.

Consultation response

Allgemeiner Deutscher Automobil-Club e.V., 17 Jan 2022

Als anerkannter Verbraucherverband mit über 21 Millionen Mitgliedern verfolgt der Deutsche Automobilclub ADAC e. V. mit großem Interesse die Entwicklungen im Luftverkehrsrecht. Der Flugbetrieb in Deutschland läuft nicht reibungslos. Dies drückt sich u. a. in der massiv angestiegenen Zahl von…

ERA warns EU passenger rights proposal threatens regional aviation

European Regions Airline Association Ltd., 12 Mar 2024

ERA demands that refund obligations follow the money flow through intermediaries to avoid double payments. They oppose mandates for free tickets for accompanying persons and standardized hand luggage requirements. They further reject proposed limits on downpayments for package travel services.
The group seeks to lower administrative costs and avoid liabilities from third-party booking intermediaries.
Passengers with reduced mobility may face higher ticket prices to cover airline costs.

Consultation response

European Regions Airline Association Ltd., 17 Jan 2022

ERA welcomes the opportunity to comment on the European Commission’s call for evidence on the Review of the Passengers rights regulation and wishes to make a substantial contribution to the ongoing debate. Over the last 30 years, the air travel single market has been a great achievement of the…

GBTA urges adoption of automated flight refund systems

Global Business Travel Association, 19 Jan 2024

The group advocates for fully automated electronic refunds to make the process seamless. They support requiring intermediaries to share passenger data with airlines and demand better coordination. Finally, they call for a robust proposal on multimodal digital mobility services.
Automated systems would reduce administrative burdens for travellers and ensure faster ticket cash recovery.
Airlines and intermediaries face higher costs from stricter compliance monitoring and new data-sharing requirements.

Consultation response

Global Business Travel Association, 17 Jan 2022

GBTA welcomes the opportunity to contribute to the European Commission’s call for evidence through its feedback consultation on better protection of air passenger rights. This initiative is particularly timely as COVID-19 has impacted business travel over the last two years and rendered obsolete…

Austrian Labour Chamber Urges Stronger EU Passenger Rights Protections

Bundesarbeitskammer Österreich, 13 Mar 2024

The organization demands mandatory contact details like phone and email for all travel companies. They also call for limits on flight prepayments and turnover-based fines for non-compliance.
Austrian consumers would benefit from reduced financial risks and more reliable ticket refunds.
Airlines and booking platforms would face significant penalties and higher operational costs.

Consultation response

Bundesarbeitskammer Österreich, 10 Jan 2022

The Austrian Chamber of Labour (AK) would like to give the following feedback to the EU Commission´s initiative "Travel - a better protection for passengers and their rights on EU-level": It is well known that the coronavirus pandemic has hit consumers and companies hard, particularly in the…

European Passengers' Federation urges broader multimodal journey rights

European Passengers' Federation, 8 Mar 2024

EPF demands better protection for combined multimodal tickets and rules for airline insolvency. They also seek a legislative framework for digital mobility services to benefit passengers.
Increased travel reliability would likely drive higher demand for the transport modes EPF represents.
Airlines and ticket intermediaries would face higher operational costs for rerouting and passenger assistance.

Consultation response

European Passengers' Federation, 17 Jan 2022

The European Passengers’ Federation, representing 39 organisations from 21 countries, welcomes the EC’s initiative to review the passenger rights regulatory framework. In EPF’s perspective, the initiative needs to address a number of important issues: how to better protect passengers in a…

Czech Chamber of Commerce opposes mandatory digital passenger information

Hospodářská komora České republiky, 28 Jan 2024

The organization requests exemptions for small carriers with limited digital resources. They argue that transport services should remain possible without mandatory electronic communication.
Small transport companies would avoid excessive administrative burdens and costs on low profit margins.
Passengers using smaller bus operators would not receive consistent electronic updates throughout their journey.

Czech Chamber of Commerce Urges Alignment of Multimodal Passenger Rights

Hospodářská komora České republiky, 28 Jan 2024

The Chamber recommends aligning the proposal with rail regulations and extending implementation to two years. They seek balanced responsibilities between carriers and intermediaries while including force majeure clauses. They also request excluding regional integrated transport systems from the regulation's scope.
Operators would benefit from lower compliance costs and realistic deadlines for processing refunds.
Passengers could face higher fares as carriers pass on the costs of new risks.

Consultation response

Wizz Air Group, 14 Mar 2024

Wizz Air appreciates the opportunity to comment on the Commission's proposal. Please see our feedback in the attached document.

Pearle* urges EU to protect musicians traveling with instruments

Performing Arts Employers Associations League Europe, 11 Mar 2024

The federation calls for uniform rules allowing musicians to carry instruments in passenger cabins or specialized baggage areas. They request transparency on storage dimensions and prices for instruments on planes and trains.
Clearer rules would ensure touring musicians avoid last-minute cancellations due to unpredictable airline policies.
Transport operators would lose the ability to set discretionary luggage policies for instruments.

RATP Group seeks exclusion of local transport from multimodal rules

Régie Autonome des Transports Parisiens, 13 Mar 2024

RATP requests that local public transport services be explicitly excluded from the scope of the new regulation. They advocate for maintaining existing exemptions for urban and short-distance services that operate without seat reservations.
This would prevent the organization from facing legal uncertainty and unsuitable administrative requirements.
Passengers on complex trips lose seamless legal protections when connecting between different transport modes.

AIRE Supports Passenger Rights Reform but Opposes Free Assistant Seats

Airlines International Representation in Europe, 13 Mar 2024

AIRE requests raising the delay threshold for compensation to five hours. They propose a standard reimbursement form and a definition for alternative flights. They argue assistants for disabled passengers should pay for seats.
Reducing compensation eligibility and litigation would lower overall compliance and operational costs.
Disabled passengers would lose the right to free seating for their assistants.

AIRE backs multimodal rights but warns of carrier burdens

Airlines International Representation in Europe, 13 Mar 2024

AIRE requests a dedicated platform for multimodal delay tracking and opposes mandatory penalty frameworks. They further challenge liability requirements for service animal damage and equipment replacement.
Clear ticket classifications and caps on accommodation would reduce administrative and reimbursement costs.
Disabled passengers lose protections if carriers are exempted from equipment and animal liability.

CONFEBUS urges clearer liability rules for multimodal bus travel

CONFEDERACIÓN ESPAÑOLA DE TRANSPORTE EN AUTOBÚS, 4 Mar 2024

CONFEBUS seeks clear definitions to distinguish contracting from operating carriers. Bus operators should not be liable when intermediaries manage ticket sales.
Clearer liability rules would protect bus operators from unfair financial penalties for travel disruptions.
Ticket intermediaries could face more responsibility for communication and connection failures.

Spanish bus operators warn against onerous digital passenger rights

CONFEDERACIÓN ESPAÑOLA DE TRANSPORTE EN AUTOBÚS, 4 Mar 2024

CONFEBUS requests that regulations reflect the sector's SME-heavy nature and provide financial support for digital implementations. They propose that electronic communication requirements apply only to companies with existing digital infrastructure.
This approach prevents small bus companies from facing unsustainable administrative and technological costs.
Passengers might experience inconsistent information levels and complaint procedures across different operators.

Consultation response

CONFEDERACIÓN ESPAÑOLA DE TRANSPORTE EN AUTOBÚS, 17 Jan 2022

CONFEBUS, the Spanish Confederation of Bus and Coach Transport, takes note of the announcement by the European Commission to carry out an initiative to review the regulatory framework of passenger rights in all modes of transport, in particular to ensure its resilience against extensive travel…

Consultation response

INTERNATIONAL FEDERATION OF MUSICIANS, 14 Mar 2024

Dear Sir or Madam, Please find attached a joint contribution from FIM and Pearle* on behalf of the European live performance sector, which needs an improved legal framework for transporting musical instruments by air or rail. Indeed, mobility within the EU is paramount for professional musicians,…

Consultation response

Koninklijke Nederlandse Toeristenbond ANWB, 17 Jan 2022

Behalf of its nearly 5 million members in the Netherlands, touring club ANWB wants to give you some suggestions on the call for evidence for the impact assessment on the better protection for passengers and their rights initiative. Considering responses, questions and complaints of consumers…

Consultation response

České dráhy, a.s.,, 17 Jan 2022

V příloze naleznete pozici k tématu.

Consultation response

Österreichischer Automobil-, Motorrad- und Touring Club, 13 Mar 2024

Zusammenfassung unserer Stellungnahme (im Anhang finden ist die ausführliche Stellungnahme zu finden) Der ÖAMTC weist schon lange darauf hin, wie wichtig es ist, dass Passagiere beim Wechsel zwischen Verkehrsträgern während einer Reise ein gleich hohes Schutzniveau genießen wie Passagiere, die rein…

Consultation response

Österreichischer Automobil-, Motorrad- und Touring Club, 13 Mar 2024

Der Österreichische Automobil-, Motorrad- und Touring-Club (ÖAMTC) ist Österreichs größter Mobilitätsclub und vertritt die Interessen von über 2,5 Millionen Mitgliedern. Der Schutz der Rechte von Konsument:innen, Autofahrer:innen, sonstigen mobilen Menschen und Reisenden ist dem ÖAMTC Auftrag und…

Consultation response

Österreichischer Automobil-, Motorrad- und Touring Club, 17 Jan 2022

Vielen Dank für diese wichtige Initiative! Gerade die Covid19-Pandemie, damit einhergehende Stornierungen, Annullierungen, Umbuchungen und auch Insolvenzen in der Branche zeigen den Bedarf an optimierten Regeln und Klarstellungen. 1) Ein Insolvenzschutz für Kundinnen im Falle eines…

Consultation response

European Passenger Transport Operators, 12 Jan 2022

EPTO supports the concept of fair and reasonable rights for public transport passengers. In formulating any changes to the existing passenger rights for travellers by rail and by bus and coach, the Commission must remain mindful of the potential impact of any measures that provide for additional…

VÖWG demands clearer carrier responsibilities in multimodal travel

VÖWG, 14 Mar 2024

VÖWG calls for clear boundaries between carrier and intermediary responsibilities and regional transport exemptions. They also request practical rules for assistance and maintaining thirty-day refund periods.
Transport operators would avoid paying compensation for connection errors made by ticket sellers.
Passengers may face longer wait times for refunds and fewer physical help desks.

Consultation response

Luxair, 11 Mar 2024

Dear Colleagues at the Commission and DG MOVE Here are the comments on the proposal for the proposal for better protection for passengers and their rights, adopted 19.11.2023. You will find all comments in the file attached.

Consultation response

European Network of Business Travel Associations, 8 Mar 2024

The European Network of Business Travel associations (BT4Europe) appreciates the opportunity to give feedback on the revision of existing regulation on Passenger Rights in Europe. The proposal is definitely a step in the good direction, but there are a few details we believe must be amended; 1.…

Consultation response

Interferry Inc., 5 Mar 2024

Interferry is a shipping association representing the ferry industry world-wide. ECSA represents 21 national shipowners associations based in the EU and Norway. In November 2023, the European Commission presented a series of proposals designed to improve the experience of passengers and travellers…

Consultation response

Interferry Inc., 17 Jan 2022

Interferry would like to share the following views: Aim 1) We support efforts to improve clarity of the Maritime Regulation (the MarReg). The MarReg has not been tested in the CJEU to the same extent as the Aviation Regulation and principles remain unclear. Aim 2) Improved awareness and clarity…

Consultation response

FEDERATION NATIONALE DES ASSOCIATIONS D'USAGERS DES TRANSPORTS, 17 Jan 2022

In a transversal way, for all four regulations by mode, FNAUT considers that it is judicious to work on improving the protection of passengers and their rights, in particular from the angle of : - Taking into account the situation of people who can no longer travel for climatic, health or…

Consultation response

Svenska Flygbranschen, 14 Mar 2024

The Swedish Aviation Industry Group hereby submit comments on the European Commissions respective proposals on the enforcement of passenger rights and multimodal passenger rights. Please see attachment. Yours truly, Fredrik Kämpfe Director Industry Affairs Swedish Aviation Industry Group

Consultation response

Fundacja "Pro Kolej", 14 Mar 2024

In the opinion of the Pro Railway Foundation, the idea, aims and objectives described in the draft regulation of the European Parliament and of the Council on passenger rights in the context of multimodal travel are correct and will contribute to improving the standard and observance of passenger…

Consultation response

Sveriges Kommuner och Regioner, 13 Mar 2024

SALAR, The Swedish Association of Local Authorities and Regions, anser att förordningen inte ska gälla för resor med lokal och regional kollektivtrafik, utan endast för långväga resor. För lokal och regional kollektivtrafik finns i regel ändamålsenliga passagerarrättigheter i medlemsstaterna. SALAR…

Consultation response

Autorità di regolazione dei trasporti, 8 Mar 2024

Si trasmette in allegato la posizione dell'Autorità di regolazione dei trasporti italiana e la traduzione di cortesia.

Consultation response

Autorità di regolazione dei trasporti, 8 Mar 2024

Si trasmette in allegato la posizione dell'Autorità di regolazione dei trasporti italiana e la traduzione di cortesia.

DECO urges EU to toughen multimodal passenger rights rules

Associação Portuguesa para a Defesa do Consumidor, 5 Mar 2024

DECO demands mandatory financial compensation for travel disruptions and clearer rules for assistance. They argue operators should not escape liability merely by providing basic information.
Passengers would receive higher refunds and guaranteed assistance during cross-border travel disruptions.
Transport providers face higher operational costs and strict deadlines for processing refunds.

French consumer group INDECOSA-CGT urges unified EU refund platform

Information et défense des consommateurs salariés – Confédération générale du travail, 26 Feb 2024

The organization proposes a single European platform for all transport refunds and compensation claims. They also demand full transparency for hidden fees like baggage and onboard catering.
Stronger rules would reduce the time and effort consumers spend seeking their rightful reimbursements.
Airlines would lose revenue from hidden fees and face higher administrative compliance costs.

Consultation response

ASOCIACIÓN AFECTADOS DEL VUELO JK5022, 4 Dec 2023

Soy Presidenta de la Asociación de Afectados del Vuelo JK5022 (Madrid-20.8.2008-154 fallecidos y 18 supervivientes) y también de la Federación Internacional de Victimas de Accidentes Aéreos y sus Familias, reconocida por la OACI en 2016, cuya sede oficial está en Madrid-España. El comentario que…

Consultation response

Bundesvereinigung gegen Fluglärm, 17 Jan 2022

In dieser Initiative geht es um Passagierrechte bei Verspätungen und Annullierungen sowie den Schutz im Insolvenzfall. Ein sehr wesentliches Hindernis für die Nutzung der Bahn bei Anreisen zu Flughäfen ist der Verfall von Beförderungsansprüchen bei Verspätung der Bahn oder (bei der Rückreise) auch…

Consultation response

Associação Portuguesa para a Defesa do Consumidor, 17 Jan 2022

Os nossos comentários em anexo

Consultation response

Global Institute for Structure relevance, Anonymity and Decentralisation i.G., 17 Jan 2022

>>Challenges: GISAD welcomes the initiative better protection for passengers. However, it is unlikely that only a legal framework can achieve the challenges in terms of optimal flexibility of travel and integration of all private and public mobility providers. GISAD has already commented on modular…

Consultation response

Irish Ferries Limited, 17 Jan 2022

Combined views of Brittany Ferries Irish Ferries Stena Line Aim 1) We support efforts to improve clarity of the Maritime Regulation (the MarReg). The MarReg has not been tested in the CJEU to the same extent as the Aviation Regulation and principles remain unclear. Aim 2) Improved awareness and…